o2 is ripping off?

flash_3

Hi all

I switched off my mobile and there is no way that anybody could use that phone.

i got charged £7.18 p
call details
time DIALED number dialed duration charge
:mad:07:05:15:mad: 078######### 1:10:12 £6.72
:mad:07:05:45:mad: 078######### 0:03:15 £###

how could this possible.if you see time dialed[BOTH ARE SAME DATE].

i am not complaining not only this lot of undialed numbers are appearing in bill.

what to do.so many people complaining about immediately going to voice mail etc.

some help please

regards

iwanttosave_2

I find I have a few undialed numbers on my phone bill, even when I know its been switched off, but as its in my inconclusive call allowance I haven't queried it, if you have an online bill you should be able to find an option to query it, just send them an email or phone them to sort it out.

flash_3

Hi
thanks for your reply.
just now called them they said their systems are down asked me to call back again

I checked my online bill there nothing to query ok anyway i will call them again.
anybody else got charged when they switched off.

Regards

matrix999

From what I can see above any advisor you speak with at O2 Customer Service should realise that this is a billing error and credit your account.

redux

It is possible to have more than one call at once, by putting one on hold. Some people have done it inadvertently when using callthrough numbers. Similarly, the other day I pressed 1 in a call and it called the answerphone

But as you are adamant it is not your usage this time I hope it will be sorted out.

james123

is it possible that u had ur phone on "divert" on those occasions. You are charged if you divert calls to any number other than ur ansaphone?