Vodafone Insurance

Blakey1982

HI All

Wanted to check something with you all before i speak to vodafone and/or insurance company.

I have phone insurance on my Nokia N95 8GB and recently dropped it!! The back is cracked etc and it was purely accidental damage.

If i speak to voda or insurers will they replace it???

spirit

Hi,

that is what your insurance is for, so yes make a claim via VF

Blakey1982

Thanks Spirit - i didnt know if accidental damage would be covered or whether it was specifically stolen or malfunction for example

spirit

Yes, I think you'll find that accidental damage is covered. Mechanical breakdown is also covered for when it's out of the manufacturers warranty.

Blakey1982

Excellent - i shall call them tomorrow.

What happens then - do i have to send the phone back for example??

pennylane123

Hi There,

Vodafone insurance covers for loss, theft, accidental damage, water damage. So your are covered yay!.
Just give 191 a ring from your handset and explain to CSR that you have dropped your phone we'll confirm the make and model and check your IMEI number is correct and then pass you over to a MARSH insurance rep who will start your claim, you will be charged £25.00 excess fee but you will get a new phone, in some cases they ask for the old one on delivery of the new one but that sometimes depends on the claim.

Hope that helps.

Penny Lane (Vodafone Rep)

jonathon

you can buy new covers on ebay this will be cheaper than paying the excess

http://cgi.ebay.co.uk/Full-Housing-Cover-Fascia-Case-For-Nokia-N95-8Gb-Orange_W0QQitemZ270353629092QQcmdZViewItemQQptZUK_MobilePhones_MobilePhoneAccessories_MobilePhoneFascias_JN?hash=item270353629092&_trksid=p3286.c0.m14&_trkparms=72%3A1690%7C66%3A2%7C65%3A12%7C39%3A1%7C240%3A1318