Capital One reclaim Query

pinkpr1nc3ss

Debt_Slayer wrote: »

So i'd have to send the first letter along with the £10 postal order to the Debt Collection Agency? Do i still address it all to Capital One on the letter or should i put the agencys address on it?

I'm in the sae position but I sent my letter direct to Capital One. I have had a reply from them to say they will send the statements once they receive my cheque or postal order which I didn't enclose on the off chance they'd sent them free.

Debt_Slayer

esmerellda wrote: »

For charge claims deal direct with the original creditor, thus cap one. they are the ones who charged you and they should refund you regardless of any arrangement you have made with a DCA after default.

Seperately tell the DCA the account is in dispute with the original creditor.

But my problem isn't really about sending the letters. It's the original Capital One account number which i need to put on the letter asking for my statements.
Without that number i'm screwed. As i said the only info i have regarding that account is a Reference number with the DCA.

How do i find out the account number from that old account?

esmerellda

Ask Capital One give them all your address and name details they should be able to find your account in their systems. when they pass you to a DCA they usually set up a new account number for the defaulted account so they should be able to find that and the original account number. If they wont on the phone then enter a full subject access request under the data protection act,