Bought item damaged, can I get compensation for collection hassle as well as refund?

frivolous_fay

johnnyboyz wrote: »

what's unreasonable about asking for a refund for damaged goods?

Refund: fine, compensation for petrol and inconvenience: not fine.

pinkshoes

johnnyboyz wrote: »

what's unreasonable about asking for a refund for damaged goods?

Nothing, you should receive a £16 refund.

BUT... you should return it at your own expense, because firstly that's what ebay t&c's state, and secondly, because you went to view it, then you should have examined it first, so it's hardly fair to ask them to pick it up or refund your petrol.

YOUR mistake, not theirs.

olias

Oh come on! A refund is ridiculous, if the damge was that bad that you won't entertain the thought of putting the mirror up, then surely it would have been obvious when you were putting it into your car!

If you are picking an item up, then I'm sorry it's bought as seen, if you don't like what you see, then don't buy!

The only exception to this as far as I can see in a hidden fault that was not disclosed on the listing, and couldn't be seen with a cursory inspection on pick up.

Olias

PJesus

So you want to ruin someone elses credibility because you couldnt spend 5 seconds of your time giving it a once over......you drove for 40 minutes and couldnt be bothered to examine what you were paying for.

Maybe the damage was incurred in your car?

PJesus

This is how sour Ebay has become since removing the option to leave feedback for buyers.

As mainly a seller the amount of none paid for items and blackmail attempts has sky rocketed since this and the creator of this thread is a pure example of why Ebay stinks.

True opinions should be available for both parties, but because that is no longer the case you find more scum crawling out the woodwork on a daily basis.

The Ebay Titanic is getting closer to that Iceberg every day

johnnyboyz

Well obviously from my viewpoint their credibility deserves to be damaged because they didn't describe the item honestly.
I would never consider doing that because my 100% feedback is important to me.
I suppose I was naive not to check the item thoroughly but if they have 100% feedback and you speak to them on the phone and they sound decent then you tend to trust them. The fact that it was a very expensive area where I picked the item up probably contributed as well!

chja

If you don't ask, you don't get, but I know what my answer would be.

If I was the seller, I would be thinking that you damaged it and were now trying it on. I wouldn't contemplate a refund, let alone compensation.

That said, some people are obsesive about their 100%, so it may be worth asking. You do need to be careful of "feedback extortion" though.

yeslek

sorry if this has already been mentioned but i only read the first post - how do you know the damage didnt occur in transit? in your car? i mean you said yourself it was fine when you took it.

johnnyboyz

But why would the seller think I damaged it if they know it was already damaged?
I can see how it might be difficult to prove to you or Ebay but both the seller and me know the truth.
It depends I guess how much he values his 100% feedback ,how much £16 means to him and how far he's willing to go to back-up the original dishonesty.
Personally the £16 isn't a big deal, it's the annoyance at being lied to that winds me up and makes me want to get even in some way. Childish I know....maybe tomorrow I'll have calmed down!

frivolous_fay

You're jumping to the assumption that the seller knew it was damaged and was concealing it from you dishonestly.

Big assumption!