please help am going tocry in a min error 0x800ccc0f

HarryF

Following is a reply I got from Sky:
Thank you for contacting Sky Help Centre.


[FONT=Verdana, Tahoma, Arial, Helvetica, sans-serif]Our Sky Broadband Email Server suffered a failure on 25/02/09, which would be the cause of your problems accessing emails.

I apologise for the inconvenience this failure has caused. The server issue is being treated as priority and we hope this is resolved soon.

Please note you can access your emails in sky.com.

We would recommend you include an alternative email address, we can write back to you on.

Alternatively, for more immediate assistance, please call Broadband Technical Support on 08442 41 05 15.


However, I would suggest you use the googlemail suggestion referred to above - it worked for me!

In Outlook Express - Click in order - Tools, Accounts, Properties, Servers. Then for both incoming and outgoing mail delete 'tools.sky' and insert 'googlemail'.

Since this is my first post, I especially hope it helps you stop crying - I know the feeling!
[/FONT]

mumhug

Barry_Scott wrote: »

As above what email client are you using, Outlook Express ~ Outlook or Windows Mail?

What Antivirus have you got installed, I ask this because AVG will sometimes need configuring again after an update (its rare but can happen)

Hi I am using windows live mail and norton 360

mumhug

:j :j :j :j :j :j
horray horray its finally working thank you all very very much.

I tried 4 times changing to googlemail last night and twice this morn this time tried again andit worked.

I am now pratically bald and have no fingernails:eek: but at least i can get my emAIL LOL:rotfl:

aliEnRIK

mumhug wrote: »

:j :j :j :j :j :j
horray horray its finally working thank you all very very much.

I tried 4 times changing to googlemail last night and twice this morn this time tried again andit worked.

I am now pratically bald and have no fingernails:eek: but at least i can get my emAIL LOL:rotfl:

So my advice was correct?

Glad your sorted anyways (Though I dont understand why you dont just use the online version)

sue5665

mumhug wrote: »

Hi please can one of you clever people help me. I have sky mail through windows mail. As of about 3 hours ago every time i try to check my mail using windows mail i get this

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F

I have called sky but they said its not our problem its a microsoft thing,?????
please can anyone help ?

oh by the way I am running vista

I have the same problem and got the above message, so I changed to google mail I can now get e-mails but cant send any and get this message

''The host 'smpt.googlemail.com' could not be found. Please verify that you have entered the server name correctly. Account: 'pop.googlemail.com', Server: 'smpt.googlemail.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 11004, Error Number: 0x800CCC0D''

So can anyone help.
Thanks Sue

mumhug

Barry scott :rotfl: I am sure i spelt it right once in the seven times I tried........................I think:o

sue5665

Barry_Scott wrote: »

Thats because its SMTP and not SMPT as you have.

Thank you so much...I was having a blonde moment.... All working now..
God what would we do without you guys...

SueX
:beer:

kurjam

changed mine to googlemail tonight and at last i got my emails..... can i leave it at googlemail or will i need to change it back when sky fix the problem??

Ali_b_4

Hi,

this should be straightforward, so try this:
Change your settings to these appear to make it work.

go to tools, then Accounts, go to mail tab, then click on properties.
click on servers tab (please ensure you write down your existing skys servers in case this doesn't work) and change the incoming and outgoing servers to below.

pop.googlemail.com
smtp.googlemail.com