help! keep being re-directed to advert pages on net!

suewiththeblues

hi my friend is having a nightmare with his pc. every time he opens a page in the internet another whole page opens on top of it, usually adverts for mobile ringtones or chatlines, somethimes 2 or 3 pages , i have tried his windows updates and virus scans etc but it hasnt helped. any idea what is causing this? its terriblydisruptive!:mad:

thomas01155

Have you tried Malwarebytes?

Marty_J

Try scanning with Malwarebytes' Anti-Malware. Make sure you update it before you start the scan.

Then, download HijackThis, do a scan with it and post the log file up here (just copy and paste it).

suewiththeblues

oh dear even worse! it i happening on my laptop now too! could this be because he connected to my home wireless network the other day?

am now running malawarebytes on this laptop butithas been scanning for 3.5 hours now! is that rght?

pink.1970

Do you have your pop-up blocker switched on?

suewiththeblues

i did - i have turned it off now!

aliEnRIK

Please run the HIJACK program that Marty posted

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
SCAN and post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

aliEnRIK

suewiththeblues wrote: »

am now running malawarebytes on this laptop butithas been scanning for 3.5 hours now! is that rght?

No

Once the hijack log is seen ~ we may be able to shed some more light on the problem (And speed up the scan)

suewiththeblues

ok thought i had to do the malaware programme before the hijack one - will do and post up results :j

aliEnRIK

There was nothing wrong with running it. But somone last week took 17 hours (if memory serves) scanning his! Would have been considerably shorter had we FIXed some problems using hijack first.

Normally its fine to run first ~ but yours might be running forever

suewiththeblues

:eek: gosh 17 hours!! how awful!