Free WiFi Router for existing VM subs

wonko

Mmmmmmmm checked current invoice online shows: Wireless Router + Handling Fee24 February£40.00

However, as a good MS, I'm not done yet and am currently contesting that I wanted to uplift to L size from my existing M size package.

jhp

When you upgrade to new package,dont they start you off on a new contract?

EMJ2

I ordered a wireless router from Virgin a couple of weeks ago and was charged £40 too - we're on 'L'

Em xXx

Catflap

I just phoned up and got the £40 charge credited and keep the router.

wonko

Catflap wrote: »

I just phoned up and got the £40 charge credited and keep the router.

Wow, what did you say? I challanged it by email (I wasn't in the mood for the Indian call centre) and have been told to return it within 7 days - of course, they didn't say to which address so will advise when known.

Aparently, they are not interested in taking my money to 'go large'.

Catflap

Just phoned 150 and said I had ordered a wireless router that I thought was going to be free, but had now found there was a charge of £40, she checked and said there was, I said I was not prepared to pay the £40, she then said she would go and see what she could do and came back a couple of minutes later and said she had credited the £40 and I could keep the router.
Did not have to talk to Indian call centre thankfully.

Catflap

Sorry wonko, I see I didn't thank you, don't know what happened there.

wonko

Catflap wrote: »

Sorry wonko, I see I didn't thank you, don't know what happened there.

No worries, it's a thankless task getting it wrong!:cool:

I called them up too, spoke to someone in Bellshill tried the uplift to L argument but best he could do was meet me 1/2 way on the charge (£20).

So to send it back, it goes by recorded post to:

Virgin Media
1 dove Wynd
Strathclyde Buss Pk
Bellshill
ML4 3AL

and you get a full credit :j

Meantime, I had, seperatly, lost the ability to log into my account with VM online. I mentioned in pasing that it was easier to incur debt online with VM than to settle bills. This is also being fed back to their web team but I still didn't get a free router - oh well Cudos to those that do and apologies to those that don't:rolleyes:

roddydogs

Tried that link, but when i put in postcode, i get "which is your number" bit, but mine aint there!

wonko

So, just to polish off this tale of woe...

I just recieved a call from VM on an unrelated issue. they offered to let me keep the router and credit my account with £40.

So there you go, it was free after all.