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My Courtesy Car 'near lethal' experience ....
Comments
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The police and indeed anybody else would find it very hard to prove that the two tyres on the vehicle were not damaged while the OP was driving it. Afterall, they were in good condition when the OP took it from the garage weren't they, they signed to say that they had checked them and they were fine.
The spare is a bit trickier but would they be able to prove that the spare had not been put on the car as well by the OP and damaged before the RAC was called? If I got a flat tyre and had a spare in the boot I wouldn't be phoning the RAC to come out and lift it out of the boot and attach it to my car for me. Would only be calling them out if I KNEW that i'd already damaged the spare tyre as well.0 -
The police and indeed anybody else would find it very hard to prove that the two tyres on the vehicle were not damaged while the OP was driving it. Afterall, they were in good condition when the OP took it from the garage weren't they, they signed to say that they had checked them and they were fine.
Agreed, also one thing normally excluded is damage to tyres...0 -
The police and indeed anybody else would find it very hard to prove that the two tyres on the vehicle were not damaged while the OP was driving it. Afterall, they were in good condition when the OP took it from the garage weren't they, they signed to say that they had checked them and they were fine.
The spare is a bit trickier but would they be able to prove that the spare had not been put on the car as well by the OP and damaged before the RAC was called? If I got a flat tyre and had a spare in the boot I wouldn't be phoning the RAC to come out and lift it out of the boot and attach it to my car for me. Would only be calling them out if I KNEW that i'd already damaged the spare tyre as well.
Whilst i understand your 'objective' viewpoint ... the car was in my possesion for less than 2 hours before the tyre problems were discovered and secondly I have a bad back and would not have been able to lift or remove anything. Afterall that's why i have RAC cover."onwards & upwards"0 -
I always thought it was the responsibility of the driver to check that the tyres were in legal condition and not defective?
How far do you go? Do you insist that the vehicle is put on a ramp so you can get underneath and have a good look at the inside walls of the tyres? Do you take a tread depth gauge with you every time you hire a car? Plus a template to measure the central 3/4 of the tyre, so you know you're measuring in the right place?
Presumably, you make a visual inspection to make sure they've got some tread, and no obvious damage. A small cut or tear might present no danger, but a bigger one with the cords exposed etc might be more of a problem. Unless you're a mechanic or tyre fitter, how do you know where to draw the line?
Yes, the driver should make basic checks. But it's not reasonable to expect them to crawl underneath it, or be mechanically qualified.
IMHO, that is.
If you lend someone a tenner and never see them again, it was probably worth it.0 -
mrbadexample wrote: »How far do you go? Do you insist that the vehicle is put on a ramp so you can get underneath and have a good look at the inside walls of the tyres? Do you take a tread depth gauge with you every time you hire a car? Plus a template to measure the central 3/4 of the tyre, so you know you're measuring in the right place?
Presumably, you make a visual inspection to make sure they've got some tread, and no obvious damage. A small cut or tear might present no danger, but a bigger one with the cords exposed etc might be more of a problem. Unless you're a mechanic or tyre fitter, how do you know where to draw the line?
Yes, the driver should make basic checks. But it's not reasonable to expect them to crawl underneath it, or be mechanically qualified.
IMHO, that is.
So there was an issue with the tyres and the manager immediately accepted fault, apologised and offered you a tank of petrol and valet.
what exactly do you want?
Cash no doubt.
Nothing worse than someone who claims to be principlied so they can get cash.0 -
The OP quite reasonably expected a car in a serviceable and safe condition. This didnt happen. The dealer slipped his standards. He presumably apologised and gave compo. Hopefully he will imrpove his systems so that it doesnt happen again. End of story?0
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LinasPilibaitisisbatman wrote: »So there was an issue with the tyres and the manager immediately accepted fault, apologised and offered you a tank of petrol and valet.
what exactly do you want?
Cash no doubt.
Nothing worse than someone who claims to be principlied so they can get cash.
Quoting me in your post, with no reference to what I wrote, looks rather like I'm the one with the complaint. I'm not. :rolleyes:If you lend someone a tenner and never see them again, it was probably worth it.0 -
Well I'm with the OP on this one, I would certainly put the complaint in writing to the hire company AND to your insurance company. Maybe your insurance company won't want to deal with them again after the state of the car you got. Not for the sake of getting compensation, but to try and give the company a kick up the rear so that this doesn't happen to other people. How many others have they done this with? Are they giving you a tankful of petrol and valet so you won't make a complaint?4 Stones and 0 pounds or 25.4kg lighter :j0
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LinasPilibaitisisbatman wrote: »So there was an issue with the tyres and the manager immediately accepted fault, apologised and offered you a tank of petrol and valet.
what exactly do you want?
Cash no doubt.
Nothing worse than someone who claims to be principlied so they can get cash.
Woh !!! ... easy tiger. Don't go jumping to conclusions until you know the facts!. Whatever sweetners were and are offered will be rejected. My issue is a safety one. I have yet to write in to ask for a full investigation as to why or how this was allowed to be the case in the first case. Look deeper and ask how serious this could or possibly can be unless or until procedures and safety of the driver is taken care of!"onwards & upwards"0 -
The OP quite reasonably expected a car in a serviceable and safe condition. This didnt happen. The dealer slipped his standards. He presumably apologised and gave compo. Hopefully he will imrpove his systems so that it doesnt happen again. End of story?
No "compo" or anything of that nature thank you very much - people and safety & good procedure first my friend - don't you think?"onwards & upwards"0
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