Problem with norton anti virus..Please Help!!

redsetter03

ok...thanks so much for this.
i've got to go to work shortly, but i'll be back to help hubby about 2 ish...and after i've mot'ed the car...always something to keep us occupied, eh?
He's hopefully going to keep at it while 'm gone!
redsetter x

redsetter03

Hello again...
internet explorer won't let us on any webpage until we buy the spyware...Help!!

aliEnRIK

reboot and keep pressing F8 until the safe mode menu screen pops up

select SAFE MODE WITH NETWORKING

and away you go ~ hopefully

(hijack needs to be RUN in normal mode though)

redsetter03

Hello again-
aliEnRIK- thanks soooo much for all your brilliant help.
We've got the norton anti virus activated (finally), but we still have a blank screen on top of the wallpaper- i think this is still the spyware protect page, that windows keeps wanting us to deal with.
We've tried hitting the f8 key (have been all afternoon!), but no movement.
Norton says it's aware of this spyware protect thing, and has told us a few times that it has dealt with it, but it obviously hasn't.
We still haven't downloaded the 3 other things that you suggested...will get round to it asap, but, do you think it will help if we do this immediately?
Or is this something different altogether......???

Thank you so much, you very clever person indeed, you!
Redsetter xx

aliEnRIK

Run a hijack log (Posted above)

aliEnRIK

redsetter03 wrote: »

.
We've tried hitting the f8 key (have been all afternoon!), but no movement.

As soon as the power button has been pressed? It needs to be

If you still cant (Which you should be able to), try resetting internet explorer ~

1. Open Internet Explorer 7.
2. Click Tools, and then click Internet Options.
3. Click the Advanced tab.
4. Under Reset Internet Explorer Settings, click Reset.