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Sky To Swap 90,000 Sky+HD Boxes
akabee
Posts: 972 Forumite
Pace Sky+HD boxes
We are providing a free replacement Sky+HD box to customers who have one from the first batch of boxes supplied by Pace.
The reason for the swap is that Pace has identified a flaw in its manufacturing assembly process which might have affected some boxes from this first batch.
Pace alerted us to the assembly problem and has since rectified the flaw. Current box supplies are unaffected.
While there were around 90,000 boxes in the first batch (versions 9F3001, 9F3002, 9F3003 and 9F3004), the flaw is likely to have affected only a small minority. However, we are providing a replacement box to all customers as a precaution.
What is the flaw?
The issue relates to the way in which some of the boxes in the batch were assembled. In particular, it involves the internal cabling and the quality of the connections between components. This means that the build quality of a box that was part of this batch may not meet Sky’s standards.
The assembly flaw does not involve a faulty component, such as a hard drive, or a software problem. Importantly, Pace has confirmed that the assembly flaw does not pose a safety risk. The box can continue to be used in the normal way, as installed by a Sky engineer, until we come to replace it.
The assembly flaw is not affecting the performance of these boxes. But, because some of these boxes may develop a problem over the longer term, we are choosing to replace them while they are still under warranty.
How does the replacement programme work?
We have started calling the affected customers to fix an appointment for one of our engineers to come and install a free replacement box. Because of the number of boxes, it will take us about three months to contact everyone.
To make up for any inconvenience, we will give all affected customers three months’ free subscription to our HD pack (worth £29.25) when we replace their box.
In order to avoid problems in the future, we would encourage all affected customers to participate in the replacement programme while their box is still under warranty.
All replacement boxes will come with a new 12-month warranty.
Can customers request a particular make of replacement box?
Customers should tell us if they would prefer to receive a particular make of replacement box. While we can’t offer a firm guarantee, we will do our best to accommodate their request.
How can customers tell whether they have a Pace Sky+HD box?
The easiest way to find out is via the on-screen Sky Guide. Just press the 'Services' button on your remote control, then select 'System Set Up' followed by 'System Details', and the manufacturer and version number of your box will be displayed.
We are providing a free replacement Sky+HD box to customers who have one from the first batch of boxes supplied by Pace.
The reason for the swap is that Pace has identified a flaw in its manufacturing assembly process which might have affected some boxes from this first batch.
Pace alerted us to the assembly problem and has since rectified the flaw. Current box supplies are unaffected.
While there were around 90,000 boxes in the first batch (versions 9F3001, 9F3002, 9F3003 and 9F3004), the flaw is likely to have affected only a small minority. However, we are providing a replacement box to all customers as a precaution.
What is the flaw?
The issue relates to the way in which some of the boxes in the batch were assembled. In particular, it involves the internal cabling and the quality of the connections between components. This means that the build quality of a box that was part of this batch may not meet Sky’s standards.
The assembly flaw does not involve a faulty component, such as a hard drive, or a software problem. Importantly, Pace has confirmed that the assembly flaw does not pose a safety risk. The box can continue to be used in the normal way, as installed by a Sky engineer, until we come to replace it.
The assembly flaw is not affecting the performance of these boxes. But, because some of these boxes may develop a problem over the longer term, we are choosing to replace them while they are still under warranty.
How does the replacement programme work?
We have started calling the affected customers to fix an appointment for one of our engineers to come and install a free replacement box. Because of the number of boxes, it will take us about three months to contact everyone.
To make up for any inconvenience, we will give all affected customers three months’ free subscription to our HD pack (worth £29.25) when we replace their box.
In order to avoid problems in the future, we would encourage all affected customers to participate in the replacement programme while their box is still under warranty.
All replacement boxes will come with a new 12-month warranty.
Can customers request a particular make of replacement box?
Customers should tell us if they would prefer to receive a particular make of replacement box. While we can’t offer a firm guarantee, we will do our best to accommodate their request.
How can customers tell whether they have a Pace Sky+HD box?
The easiest way to find out is via the on-screen Sky Guide. Just press the 'Services' button on your remote control, then select 'System Set Up' followed by 'System Details', and the manufacturer and version number of your box will be displayed.
0
Comments
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More like a droppit :rotfl: :rotfl:Never argue with an idiot. They bring you down to their level and beat you with experience.0
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Move thread to shop but dont drop!0
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If you read the threads below, you will see a lot of people have signed up to Sky through the Quick! Grabbit while you can section.
So I thought I would post it in the same place once, instead of putting it at the end of each thread.
If you 3 have a problem with my post email [EMAIL="abuse@moneysavingexpert.com"]!!!!!![/EMAIL]
http://forums.moneysavingexpert.com/showthread.html?t=1438907
http://forums.moneysavingexpert.com/showthread.html?t=1134157
http://forums.moneysavingexpert.com/showthread.html?t=601898
http://forums.moneysavingexpert.com/showthread.html?t=1034733
http://forums.moneysavingexpert.com/showthread.htmlt=778761
http://forums.moneysavingexpert.com/showthread.html?t=773247
Thank you for your comments:rotfl::rotfl::rotfl:
swannee_D
Holiday
chill£d sav£r0 -
If you read the threads below, you will see a lot of people have signed up to Sky through the Quick! Grabbit while you can section.
So I thought I would post it in the same place once, instead of putting it at the end of each thread.
If you 3 have a problem with my post email [EMAIL="abuse@moneysavingexpert.com"]!!!!!![/EMAIL]
http://forums.moneysavingexpert.com/showthread.html?t=1438907
http://forums.moneysavingexpert.com/showthread.html?t=1134157
http://forums.moneysavingexpert.com/showthread.html?t=601898
http://forums.moneysavingexpert.com/showthread.html?t=1034733
http://forums.moneysavingexpert.com/showthread.htmlt=778761
http://forums.moneysavingexpert.com/showthread.html?t=773247
Thank you for your comments:rotfl::rotfl::rotfl:
swannee_D
Holiday
chill£d sav£r
Do you have a picture of four monkeys - I wanna get in on the party!
Have a Sky HD box since day one and countless flaws - I'm actually on my fifth box (all recons following the breakdown of successive boxes) - I'll be insisting on a newbie!
Passed on thanks OP!________________________________________
Explain yourself Mr. N. Loggin. :mad:0 -
This was actually mentioned in the weekly email:
http://forums.moneysavingexpert.com/showthread.html?t=1494959Thanks to all who post constructively.
Have an A1 day!0 -
Good point, well made....Barbera:rotfl: :rotfl:
If you want to know more have a browse through the 900 posts here.
http://www.digitalspy.co.uk/forums/showthread.php?t=988251Never argue with an idiot. They bring you down to their level and beat you with experience.0
:D
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