What is a standard SKY installation?

ioscorpio

My daughter just had SKY installed at my house. Is it normal that the cable on the outside wall, goes through the wall with just a blob of clear rubbery stuff? Also that where it comes through on the inside wall, that it just pokes through with a piece of plastic threaded through the cable to hold it to the wall? I thought it would plug into a socket similar to the aeriel socket. I told her to tell SKY that I did not want Sky Talk or Sky Broadband as still get Orange BB and VOIP Livebox calls for £5 a month.

The set up is HD box in the bedroom for my daughter and a SKY box in the lounge for me. The master BT socket is in the lounge at the opposite corner to the Sky box. The bedroom BT socket is next to the HD box, but the BT extension is no longer connected to the master socket, a BT engineer disconnected it when he changed the master socket cover as the extension had stopped working.

The installer told her that the HD box has to be connected to a phone line and that it has to be connected within 8 weeks. She said he had phone extension lead connected to the master socket downstairs to set up the HD box upstairs. Why do you need a phone line connected?

jackthenipper

You need a phone line connected to both boxes if you are having multiroom, this gives you the offer for £10 on the 2nd box. If there is no phone line connection then you will be charged the full amount on both boxes. HTH

Inactive

ioscorpio wrote: »

The installer told her that the HD box has to be connected to a phone line and that it has to be connected within 8 weeks. She said he had phone extension lead connected to the master socket downstairs to set up the HD box upstairs. Why do you need a phone line connected?

There is no technical reason to have the telephone connected, however it is part of the Sky T&C's that it is kept connected that either you or your Daughter agreed to when signing up with Sky.

The reason is so that Sky can check that the second receiver is at the same address as the first one.

e00c

(Funny)...

I just moved house... got my sky reconnected (FREE OF CHARGE! yippie)

The sky guy asked if I wanted it pluged in... "it's used for research". I said no thanks.. made a joke - and we both laughed

leave it unplugged for now Sky will forget about it.... IF they ask, just plug it in "oppsss I forgot"....

:edit: - I mean - Plugged into the phone line... i.e: the installer said I don't need it... sky talk rubbish

ioscorpio

It was my daughter who ordered Sky and her who was at home when the installation took place, so does only the HD box need to be connected to the phone line or both boxes and who is responsible for the cost of it. I have just read on another forum that the installer added the cable from the master socket to the sky box.

e00c
That's the problem there are not any workable phone sockets next to either of the Sky boxes.

superstylin

The phone line I think is more important if you have multi-room, I had my sky transferred to a new address recently and was told that, as an existing customer I didn't need to plug in my sky box to the phone line. From that I'd guess that the phone line is all about confirming addresses and therefore your suitability for not ripping them off. Apart from that though, the phone ine is needed if you want to take advantage of interactive services, like box office films

e00c

ioscorpio - I just edited my last post.... It might make sense now?! lol.

Basically - you only need it plugged into the phone line if you was to order sky box office films etc. (*this can be done by calling them aswell though*)

Moneymaker

See http://sam-radford.me.uk/phone.htm

Inactive

e00c wrote: »

Basically - you only need it plugged into the phone line if you was to order sky box office films etc. (*this can be done by calling them aswell though*)

Not true, if you have multiroom Sky will insist that a phone is connected, they are not that bothered if it is not multiroom.

FiftyPents

If i take up this Sky HD offer of 49 quid a month, but also want Multiroom, will it be an extra tenner a month for HD, and an extra tenner a month for multiroom too? And i only have one phone extension socket downstairs, will the cable have to be routed all the way up to my room? i live in rented accomodation so i dont know how happy the landlord would be with holes drilled into his walls.

Moneymaker

Yes, yes and yes (assuming both Digiboxes are HD).