can't connect xbox to livebox, please help!

charleypink

hi there,
My son has just has a replacement xbox 360 sent through, and for the life of me i can't connect it to our orange live box.
I really can't remember how i set it up originally and have miss placed the instructions.
I have entered the correct security code, and when testing connection it fails to connect. Not sure what i am forgetting to do.
Any help would be greatly accepted:)
tia
charley

Phantom_Flan_Flinger

I presume you're trying to connect wirelessly?

charleypink

Phantom_Flan_Flinger wrote: »

I presume you're trying to connect wirelessly?

yes, sorry forgot to mention that

will-he-payitoff

You need to press the pairing button on the Livebox when connecting

charleypink

Yes iv'e done that, thank you, but it won't connect to xbox live now:(
so tried to connect with ethernet cable and it can't obtain an IP address.
any ideas please?

Crazy_Jamie

Have you had any previous issues with the Livebox dropping or refusing connections with other things in your house, like other consoles, computers etc? I have broadband with Orange but have had an absolutely horrendous time with the Livebox. After two months I was on my third Livebox and after hours of tinkering, searching, and phoning troubleshooting lines I just couldn't get it to work consistently. In the end I have kept the broadband because it's very cheap, and cheaper than any alternative, but I use my old Netgear router rather than the Livebox. It's just an awful piece of kit. A lot of people have similar problems, and there rarely seem to be definitive solutions. Sorry to be the bearer of bad news, but in my experience you're attempting to fix an issue with something that is poorly built in the first place.

In terms of generic suggestions, have you changed the password from the default? Not obtaining an IP address wirelessly suggests that the password on the Xbox is wrong. That said it should still connect via ethernet if all of the logon details on the router itself are correct. How many other things are connected to the router? It only supports six, though in my experience it is liable to throw a fit with anything over three.

charleypink

Crazy_Jamie wrote: »

Have you had any previous issues with the Livebox dropping or refusing connections with other things in your house, like other consoles, computers etc? I have broadband with Orange but have had an absolutely horrendous time with the Livebox. After two months I was on my third Livebox and after hours of tinkering, searching, and phoning troubleshooting lines I just couldn't get it to work consistently. In the end I have kept the broadband because it's very cheap, and cheaper than any alternative, but I use my old Netgear router rather than the Livebox. It's just an awful piece of kit. A lot of people have similar problems, and there rarely seem to be definitive solutions. Sorry to be the bearer of bad news, but in my experience you're attempting to fix an issue with something that is poorly built in the first place.

In terms of generic suggestions, have you changed the password from the default? Not obtaining an IP address wirelessly suggests that the password on the Xbox is wrong. That said it should still connect via ethernet if all of the logon details on the router itself are correct. How many other things are connected to the router? It only supports six, though in my experience it is liable to throw a fit with anything over three.

I must be one of the lucky ones, as up until now i have had no problems with the live box. I was aware about how bad the live box was when i signed up, but like you say, the cost was low. At the moment i have a laptop and a desktop connected to the live box, with few problems.
We had an xbox connected before with no problems, except the occational drop in connection.
I haven't changed the password on the live box, i have been entering admin for username and password, does that sound right? or should i be entering my email address for username and my email password?
tia

Phantom_Flan_Flinger

charleypink wrote: »

I have entered the correct security code, and when testing connection it fails to connect.

When you say security code, are you talking about the WPA key from the router?

charleypink

Phantom_Flan_Flinger wrote: »

When you say security code, are you talking about the WPA key from the router?

Yes the WPA, it seems to have connected to the live box, but just can't obtain an IP address.

Crazy_Jamie

charleypink wrote: »

I haven't changed the password on the live box, i have been entering admin for username and password, does that sound right? or should i be entering my email address for username and my email password?
tia

I was referring to the WPA security code rather than the password itself. It doesn't matter about the latter. The password for the Orange broadband itself is the one where you enter your e-mail address and password, though that's guaranteed to be correct if the other things attached to the console can access the internet. If that were wrong you wouldn't be able to access the internet at all regardless of what was connected how.

Phantom_Flan_Flinger

I think we need someone with a bit more knowledge of the Orange Livebox.

It's not something I've seen, sorry.