ok,what happens now???

soolin

simpywimpy wrote: »

Isn't stuff on ebay at buyers risk seeing it's an auction?

Technically yes until paypal get involved and expect sellers to refund for items not as described or faulty.

smashed

soolin wrote: »

Technically yes until paypal get involved and expect sellers to refund for items not as described or faulty.

Which won't happen this time as it was cash on collection. You are safe OP :beer:

black_paw

could you not give her the receipt ? as it faulty under a year old ? contract trading standards for advice maybe....

[Deleted User]

She can leave negative feedback but u have an opportunity to answer that. As has already been said, she can't ask for a refund as that can only done thru paypal.

As you point out, she had 1/2 an hour to inspect the item, u paid a lot more for it than she did and in this particular case she has no come back on you except the ability to leave negative feedback.

However, if you give her the receipt, if it is under the manufacturers guarantee time.., she can then get it repaired under warranty. Keep a copy of the receipt and warranty tho and send them recorded post.

blaque*angel

my dad found the reciept, so i've offered her that.

thank you all xx

mishkanorman

surely its visable in your listing photo ??

mishka

Brooker_Dave

blaque*angel wrote: »

i sold a pram on ebay about a month ago.

the buyer now contacts me, saying the bar has "gone" on the front seat, the company that sells it say it costs £70 to fix.

Tell buyer tough luck.

He or she brought a used pram privatly off ebay.

I assume you didn't promise a lifetime guarentee?

blaque*angel

update ok, so i offer her the reciept, she refuses it and says she's going to leave me my first negative feedback in five years!!

she also says she is sending her son to my property to "speak to me!"

i called ebay who say they do not tolerate these threats,they want me to forward the email, they will remove any negative feedback that is left, she advised me to make the police aware of the buyers threat!

this experience has put me off selling anything again.

gunsandbanjos

blaque*angel wrote: »

update ok, so i offer her the reciept, she refuses it and says she's going to leave me my first negative feedback in five years!!

she also says she is sending her son to my property to "speak to me!"

i called ebay who say they do not tolerate these threats,they want me to forward the email, they will remove any negative feedback that is left, she advised me to make the police aware of the buyers threat!

this experience has put me off selling anything again.

What a nightmare! I'm not surprised you are put off selling, do not give in to her - she doesnt have a leg to stand on with ebay. You offered her the receipt and she refused, you have done more than enough for her. Another lovely buyer trying to use the threat of a neg to extort something from sellers, this is why i dont sell very often!

CBo

Sounds like a real pyscho ebayer. Probably a screw loose. Do not allow them to take advantage, any threatning behavior can be reported. Negative feedback counts for nothing if it's just a threat to get money back as well as the pram.