t-MOBILE PLAYING UP

coolsolution

MY FRIEND'S CONTRACT DUE TO FINISH NEXT MONTH.HE TOOK ONE OF THEM OFFERS WHEN TMOBILE WERE GIVING 10000 OFFPEAK PLUS 180 TO SPENDING MONEY.THAT INCLUDE FREE CALL AFTER 7 PM TILL MIDNIGHT AND AFTER FRIDAY MIDNIGHT TILL SUNDAY MIDNIGHT FREE.


NOW THE HANDSET IS ABOUT TO EXPIRE DUE TO THIS 18 MONTHS LONG USE.SO HE WANTED A NEW HANDSET.BUT THEY REFUSED AND TURN AROUND SAID THAT IF HE DOESNT TAKE A HANDSET HE CAN KEEP THE MINUTES.

iS THERE ANYTHING HE CAN DO ?

Browntoa

go buy a T-Mobile mobile from a shop or Ebay

sporedude

Sounds like hes on Flext 35 + Offpeak calling, T-mobile are right, If he takes a new handset, He will lose the offpeak calls, Or take the offpeak calls with no handset.

Ash888

hello
i am on the same contract.
when i last upgraded i wanted the luna, but i managed to get the 10000 off peak minutes aswell.

since then i also got on the friends and family contract. so all that for just £17 a month. great!

my contract was up at the end of january, so i sold the luna which was still in mint condition thinking that i could just upgrade like i normally do.

well i was wrong, t mobile say i have to pay £75 just to upgrade and then also pay the full rrp on the phone i want.
either that or take off the friends and family discount and the off peak minutes. (which even the people iv spoken to at tmobile have said would be silly)

so i am still on the same price plan with off peak minutes. i did get them to confirm that i can keep my discount if i change my price plan, but im not sure about the off peak minutes. as im not meant to have them with the discount i dont mention it when i call up.

sporedude

There are certain situations where you still have to pay £75 + RRP for the phone, Its one of the downsides to having a Friends and Relations discount, as it usually means the account is considered low spend in some situations.

Ash888

yeah thats exactly what it is, im saving money every month so they trying to get it back.

Clark80

I am on the old flext 50 with F&F discount so pay £25 a month for more minutes then I will ever need. My contract runs out end of this month so I called them and they offered me the 5800 for free on flext 35 with web and walk bundled in (after discount this makes it £17.50) or they also offered me the G1 on flext 30 with web and walk plus for £30 (after discount it comes to £15). They wanted £20 for the handset but I know they would wave that if I was really nice and bargained with them.

I havent made up my mind yet...