Lack of compassion by T-Mobile

derrick

feival wrote:

Sorry to write this but that is the biggest load of rubbish I have ever seen on this site. The terms and conditions are very clear and you would have been aware of them when you a) opened the account and hence b) whenever you topped up. Of course a credit balance can expire - you are not talking about a bank account here! Similar analogies - free credit vouchers you get from stores, cash paid to telecom companies for cheap international calls which expire if you don't use them etc. etc.

A credit balance of your money should not expire, as in this case the credit was not supplied by T-Mobile they had no right to steal the money, (theft act, unfair contract act) if you are prepared to let these companies steal money from you then that is up to you, personally I will always try and get it back taking the company to court if neccessary even if it only ends up being a matter of principle, but then maybe you have't got any of those, or you work for a theiving company. Credit vouchers etc that have expiry dates are a whole different ball game.

redux

You should have alleged it was an unfair contract at the outset, referred it accordingly, and cancelled it for a refund. Rather than being wise after forgetting about it for almost a year.

There are more mobile phones than people. How long is it reasonable for companies to keep records of redundant accounts? As I said, in other countries this value would have expired in a shorter time without top up. Should I accuse a Polish network of theft of about £1.50 on a 3 year old SIM? I don't think so.

derrick

redux wrote:

You should have alleged it was an unfair contract at the outset, referred it accordingly, and cancelled it for a refund. Rather than being wise after forgetting about it for almost a year.

There are more mobile phones than people. How long is it reasonable for companies to keep records of redundant accounts? As I said, in other countries this value would have expired in a shorter time without top up. Should I accuse a Polish network of theft of about £1.50 on a 3 year old SIM? I don't think so.

And I suppose you never forget about things, it was put in the drawer,forgot about and only came to light whilst looking for something else, the rest is history, I am to receive the credit on a new sim card and am quite happy,we don't live in other countries so their laws are irrelevant, all my previous points stand, end of conversation.

redux

If it's the end of conversation, perhaps you'd retract your boringly repeated allegations of theft against a company that is giving you goodwill credit based only on your own word.