Complaint letter to Virgin Atlantic

Teachertim

qwerty123456 wrote: »

You couldn't have been in First class as Virgin Atlantic don't have First. You would have been in Business Class. Virgin have Business Class, Premium Economy and Economy.

Virgin do not have Business, they have 'Upper.' Just thought I'd correct you so you are informed for the next time you want to be pedantic !

M4RKM

just looking at the seat plans for virgin atlantic, there is absolutely no way you would be able to sit together in "upper" class, as each seat is a single seat on it's own!

sturll

markymoo wrote: »

just looking at the seat plans for virgin atlantic, there is absolutely no way you would be able to sit together in "upper" class, as each seat is a single seat on it's own!

Not strictly true, Im 99% sure i have seen that the piece inbetween the seats can be removed to make it so 2 can sit together.
Added to that when the food comes round you can dine with your friend/guest on that small seat (Ottoman i think)

I mean ive never had it removed personally but im certain ive seen it done.

stoneman

sturll wrote: »

Not strictly true, Im 99% sure i have seen that the piece inbetween the seats can be removed to make it so 2 can sit together.
Added to that when the food comes round you can dine with your friend/guest on that small seat (Ottoman i think)

I mean ive never had it removed personally but im certain ive seen it done.

VS have stopped that being done. We use the center seats when we fly upper so that you can pull the divider out and sit together, especially nice for when you want to get your head down. On our last trip the FSM told us that they were no longer allowed to be taken out. That made our mind up never to use them again. They have to be the worst thought out configuration "First" seats of all airlines we have used. I can see why they thought to do it though, about 80% of their upper passengers are single business travelers, so it gives each one of them privacy.

neilbond007

stoneman wrote: »

VS have stopped that being done. We use the center seats when we fly upper so that you can pull the divider out and sit together, especially nice for when you want to get your head down. On our last trip the FSM told us that they were no longer allowed to be taken out. That made our mind up never to use them again. They have to be the worst thought out configuration "First" seats of all airlines we have used. I can see why they thought to do it though, about 80% of their upper passengers are single business travelers, so it gives each one of them privacy.

I wouldn't class virgin upper class as a "first class" product. it's really "business class". In this regard it blows BA and all American carriers I've flown with (delta, american, continental, US) out of the water.
BA may have flat beds like Virgin but if you're by the window you have to climb over the person next to you!!!

Bluebird24

sturll wrote: »

I flew back with a dodgy IFE and got 15,000 miles.

I missed one hell of a trick there! Mine wasn't working on the way back from New York so I just tried to sleep. And even that didn't work.

stoneman

neilbond007 wrote: »

I wouldn't class virgin upper class as a "first class" product. it's really "business class".

It is Virgins first class product, and comparable to "first" on MOST carriers. How would it be inferier to any other airlines, just different words . It is certainly first class money

Little_Chicken

qwerty123456 wrote: »

You couldn't have been in First class as Virgin Atlantic don't have First. You would have been in Business Class. Virgin have Business Class, Premium Economy and Economy.

Well it's their version of first class and the same standard as BA's first class seats (usually) Smart @rse.:rolleyes:

Little_Chicken

neilbond007 wrote: »

Actually, as we're in the correcting mode... they have "Upper"
To be honest I'm not sure what the problem is with being on opposite sides of the plane. The Upper class seats are so private that sitting next to each other wouldn't really be advantageous. If you want to spend time with your wife sit on the footstool. That's what I do...

Because we were each on either side of a massive metal pillar (the bar) and I'm not the happiest of flyers anyway. on the way there we were next to each other which was better, but the rest of the journey was a shambles anyway.....

qwerty123456

Teachertim wrote: »

Virgin do not have Business, they have 'Upper.' Just thought I'd correct you so you are informed for the next time you want to be pedantic !

Virgin's "Upper Class", despite the pretentious name is a business class cabin. Upper Class is just the brand name, just like BA brand their business class as "Club World" longhaul and "Club Europe" shorthaul, Singapore Airlines call their business class "Raffles Class" and many other airlines have brands for their business class products. The fact remains that it is a J class product and under "class" on your boarding pass it will say J.