Mis-sold contract due to coverage?

GeoThermal

I believe there is a bit in consumer/contract law, that if you say a product is for a certain use and the retailer says yes the product is fine for that use and it then isn't, they have broken the contract. You specicially stipulated it had to work in your new house and they said it would. Personally I wouldn't give up on getting out of the contract just yet.

Jon_01

I think you'll find that won't hold. I used to have full signal, they built a block of flats at the end of the road and I now have almost none. The shop wouldn't know that and it's not on the coverage map. ..

redux

Confor wrote: »

Ooh that sounds like a good plan Redux! Hadnt thought of that!

Tell me, which phone would be paying for the forwarded call... the t-mob phone that was called or the PAYG that I'd receive it on?

if you forward any phone, the cost of the call is charged against that phone, so in this case it would come out of your T-mobile minutes (until you use them all up, then at their tariff for extra calls - so if you get loads, I'd say gradually tell people the other number)

GeoThermal

Jon_01 wrote: »

I think you'll find that won't hold. I used to have full signal, they built a block of flats at the end of the road and I now have almost none. The shop wouldn't know that and it's not on the coverage map. ..

That's slightly different. Your contract was initially honoured. I agree changes to the surroundings after that are not the networks fault. In this case it hasn't worked properly from the beginning. Having to drive 10 miles to get a signal in a place were you were told it would work at your home is different in my opinion.