GAS BILL £639.27 becomes 'We owe you £33.96'.

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ampersand
ampersand Posts: 9,567 Forumite
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:rolleyes:
I was horrified to receive this Bill for 30 Sept>23 Dec 08 and knew it for a nonsense.
Submitting meter reading now lists 'cancelled charges including VAT' of £403.34.
It's just one more for the crazy utility bills roll call on here - I live alone in an HA bungalow.
CAP[UK]for FREE EXPERT DEBT &BUDGET HELP:
01274 760721, freephone0800 328 0006
'People don't want much. They want: "Someone to love, somewhere to live, somewhere to work and something to hope for."
Norman Kirk, NZLP- Prime Minister, 1972
***JE SUIS CHARLIE***
'It is difficult to free fools from the chains they revere' François-Marie AROUET


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  • Cardew
    Cardew Posts: 29,040 Forumite
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    Not understood!

    How does a reduction of £403.34 on a £639.27 bill = "we owe you £33.96"?
  • catmiaow
    catmiaow Posts: 5,954 Forumite
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    What supplier are you with?
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • nads
    nads Posts: 2,406 Forumite
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    We've had the same problem. Bill for Sept 08 - 24 Dec 08 - £749.26 !!!

    We moved house in that period to a slightly bigger house but even we can't understand it our typical bill would be £250-£300 per quarter. BG are adamant we owe it.


    I did all I could to see if there was an error, checked we were being charged in ft3, checked our daily average, got it checked out for gas leaks, but nothing :(
  • Magentasue
    Magentasue Posts: 4,229 Forumite
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    nads wrote: »

    We moved house in that period to a slightly bigger house but even we can't understand it our typical bill would be £250-£300 per quarter. BG are adamant we owe it.


    I did all I could to see if there was an error, checked we were being charged in ft3, checked our daily average, got it checked out for gas leaks, but nothing :(

    There's a huge difference in how much different boilers cost to run and how much gas they use in different houses. An efficient boiler in a small well insulated house is going to use less gas than the same boiler in my house! A less efficient boiler will use more gas still.

    How many kwh are you averaging?
  • mwillis1950
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    Must companies let you phone or update your meter readings as often as you want. Monthly would help get rid of nasty surpises
  • Cardew
    Cardew Posts: 29,040 Forumite
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    nads wrote: »
    We've had the same problem. Bill for Sept 08 - 24 Dec 08 - £749.26 !!!

    We moved house in that period to a slightly bigger house but even we can't understand it our typical bill would be £250-£300 per quarter. BG are adamant we owe it.


    I did all I could to see if there was an error, checked we were being charged in ft3, checked our daily average, got it checked out for gas leaks, but nothing :(

    If you are being charged for ft3, each gas unit will be approx 31kWh.

    Are you sure you don't have a metric meter(cubic metres) where each gas unit is approx 11 kWh.

    Was either the start meter reading or end meter reading estimated?
  • ampersand
    ampersand Posts: 9,567 Forumite
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    Cardew wrote: »
    Not understood!

    How does a reduction of £403.34 on a £639.27 bill = "we owe you £33.96"?
    #################
    Sorry cardew, was abbreviating 'now' to '=' for space in the Title bar.
    Changed to Ebico about 2yrs back.


    Bill reads:
    Gas Unrestricted kWh
    Reading Last time(E)8130 Reading this time 7322 Units -808
    Correction factor 1.02264 Calorific value 39.16406
    Total metric units used -826.3 cu mtrs
    Units converted to kilowatt hours -8989.24 kWh
    Your Tariff is Equigas General.
    Standard Energy-2005kWh@2.430p each. -£48.71
    Standard [EMAIL="Energy-8661.47kWh@2.720"]Energy-8661.47kWh@2.720[/EMAIL] each. -£241.04
    Standard [EMAIL="Energy-45kWh@2.720"]Energy-45kWh@2.720[/EMAIL] each. £1.22
    Standard Energy-1832.23 [EMAIL="kWh@3.590"]kWh@3.590[/EMAIL] each. £65.78
    Total charges before VAT -£222.75
    VAT refund @ 5.00% on charges of -£222.75. -£11.14
    TOTAL CHARGES THIS BILL INCLUDING VAT. - £233.89
    CANCELLED CHARGES INCLUDING VAT OF £19.20. -£403.34
    TOTAL FROM CANCELLED BILL £639.27
    Payment received 13 January 2009. -£33.00
    LESS YOUR PAYMENTS, THANKYOU. -£33.00
    TOTAL FOR YOUR ACOUNT. -£30.96
    The £30.96 we owe you will be carried forward to your next bill.
    ##########
    That's it.
    CAP[UK]for FREE EXPERT DEBT &BUDGET HELP:
    01274 760721, freephone0800 328 0006
    'People don't want much. They want: "Someone to love, somewhere to live, somewhere to work and something to hope for."
    Norman Kirk, NZLP- Prime Minister, 1972
    ***JE SUIS CHARLIE***
    'It is difficult to free fools from the chains they revere' François-Marie AROUET


  • ampersand
    ampersand Posts: 9,567 Forumite
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    Must companies let you phone or update your meter readings as often as you want. Monthly would help get rid of nasty surpises
    ###########
    Agreed, but one can rarely know in advance when they're due.
    I was away for over 5 months unexpectedly last year.
    CAP[UK]for FREE EXPERT DEBT &BUDGET HELP:
    01274 760721, freephone0800 328 0006
    'People don't want much. They want: "Someone to love, somewhere to live, somewhere to work and something to hope for."
    Norman Kirk, NZLP- Prime Minister, 1972
    ***JE SUIS CHARLIE***
    'It is difficult to free fools from the chains they revere' François-Marie AROUET


  • nads
    nads Posts: 2,406 Forumite
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    Cardew wrote: »
    If you are being charged for ft3, each gas unit will be approx 31kWh.

    Are you sure you don't have a metric meter(cubic metres) where each gas unit is approx 11 kWh.

    Was either the start meter reading or end meter reading estimated?


    It's an old house and I checked to make sure it said ft3 on it and the gas bill does a metric conversion on it.

    Sorry error on my part, we actually got a bill for £729.36 inc VAT. Incidentally we have the exact same new boiler at both previous and new home :confused:

    583 imperial units x 2.83 metric conversion x 39.4976 calorific value x 1.0226400 volume correction = 3.6 to kWh = 18511.68 kWh :(


    First 624 @ 7.203 and next 17887.68 ( :eek:) at 3.632p (of course we're looking to switch at some point!) but still really disappointed by this bill.
  • ampersand
    ampersand Posts: 9,567 Forumite
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    I feel for you, nads.
    I expect a similar outcome for my electricity - not so extreme, but same applies.
    CAP[UK]for FREE EXPERT DEBT &BUDGET HELP:
    01274 760721, freephone0800 328 0006
    'People don't want much. They want: "Someone to love, somewhere to live, somewhere to work and something to hope for."
    Norman Kirk, NZLP- Prime Minister, 1972
    ***JE SUIS CHARLIE***
    'It is difficult to free fools from the chains they revere' François-Marie AROUET


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