Transco gas meter fiasco

lemontart

but the op states gas was left disconnected which gives the impression that one of the following may apply.
1. leak on internal pipe work which needs to be sorted by corgi
2. only one gas appliance in property either with leak or faulty (ie no other gas appliances in the property at all)
3. He discovered problems with the gas supply to the property that required further work for safety reasons.

we have not been told what the outcome was when the corgi attended so can only guess what the situation was - I can speak from experience as I work on gas emergency service for National grid which takes emergency calls for whole country and know the 3 reasons listed are the main ones for gas supply being turned off as is a legal requirement if a metering engineer finds any of them to be the case as I have stated before National grid and all other companies involved in metering or gas emergency service have to ensure that the property and householder is made safe and at no risk for gas problems

gasbag1602

DaveBgas wrote: »

I think it shows just how out of date you all are considering 'Transco' as they were known haven't existed since June 2006.
They now comprise of IDN (independent distribution networks) - National Grid Gas, Northern Gas Networks, Southern Gas Networks, Scotia Gas Networks and Wales and West Utilities.
I suggest you find out which respective transporter covers your area and ask for details of the engineer, as what you find is that most of these companies do not employ meter installers themselves and have a separate contractor doing the work for them.... In some cases, such as the north east, the gas transporter - Northern Gas Networks do not undertake any routine meter exchange as the contract was awarded by the gas suppliers and MAM (meter asset manager) to Enterprise PLC and for British Gas, they use their own meter provider OnStream.
People may have had bad experiences with the everyday 'plebs' of Transco, but as a Gas Transmission engineer dealing with 90+ bar pressures for many years, I resent the slur on the name Transco, whom without, no CORGI engineer would have a job to berate them.
I'd like to see a combi boiler repairman live welding a transmission pipeline.

ha ha ha sounds like sourgrapes to me!:rotfl: :rotfl: :rotfl: :rotfl:

peterpettigrew

Sorry I took so long to get back, we've had a lot of messing around with phone calls and a couple of letters to National Grid. We eventually received a cheque for the full amount from NG a few weeks after sending them a letter (as they requested) explaining what happened on the day, along with the Job Number, MPRN, and the number of the Warning Advice Note.
An acknowledgement that their contractor got it wrong and condemned a perfectly good boiler.

peterpettigrew

The username is different I had to re-register as I couldn't find the original details!

Pssst

Sometimes you do get some cowardly managers who quite happily write cheques instead of dealing with complaints properly. Having said that,yours might have been a legitimate complaint. We will never know. Alls well that ends well.

Pssst

DaveBgas wrote: »

I think it shows just how out of date you all are considering 'Transco' as they were known haven't existed since June 2006.
They now comprise of IDN (independent distribution networks) - National Grid Gas, Northern Gas Networks, Southern Gas Networks, Scotia Gas Networks and Wales and West Utilities.
I suggest you find out which respective transporter covers your area and ask for details of the engineer, as what you find is that most of these companies do not employ meter installers themselves and have a separate contractor doing the work for them.... In some cases, such as the north east, the gas transporter - Northern Gas Networks do not undertake any routine meter exchange as the contract was awarded by the gas suppliers and MAM (meter asset manager) to Enterprise PLC and for British Gas, they use their own meter provider OnStream.
People may have had bad experiences with the everyday 'plebs' of Transco, but as a Gas Transmission engineer dealing with 90+ bar pressures for many years, I resent the slur on the name Transco, whom without, no CORGI engineer would have a job to berate them.
I'd like to see a combi boiler repairman live welding a transmission pipeline.

I think many of the "everyday plebs" would resent your comment as many of them are Ex British Gas Corporation Service engineers with in excess of 30 years experience in the majority of cases. Do you work for PMC or an external contractor?

peterpettigrew

Pssst wrote: »

Sometimes you do get some cowardly managers who quite happily right cheques instead of dealing with complaints properly. Having said that,yours might have been a legitimate complaint. We will never know. Alls well that ends well.

Oh, thanks. And that's 'write', not 'right'.

Pssst

peterpettigrew wrote: »

Oh, thanks. And that's 'write', not 'right'.

Yes i know,,i've been working long hours and im very tired.

Alan_Vickers

We had a meter change carried out four weeks ago. The letter that we received appeared on first glance to be from British Gas but it was in fact from OnStream. The British Gas logo was on the top of the letterhead and was more prominent than the OnStream logo. The engineer who did the meter change said that he was employed by Enterpriise plc.

Alan Vickers

SwanJon

Alan, it's a chain of Subcontractors - British Gas employ OnStream for the metering work, and in your part of the country OnStream subcontrcat to Enterprise. BG are paying for the job so their name appears on the letter.