BT Rolling Contract problems.

BT_company_representative

Hi Jamescarl88,

I would like to take look at this for you. Please could you email me your BT account details? My email address could be found by clicking on my profile. Please could you also include a link to this thread?

Thanks

Paddy

Short_Seller

Had the Same problem.

Called up BT wanting to change to Primus's home saver at £8.99 per month, but would be open offers from BT as we've been with them since the year dot.

After a long call wait, (due to a failed call back) I was told no offers and would cost £46 to cancel. They'd auto renewed the Evening and Weekend calls discount with out notification earlier in the year.

Mentioned that terms & conditions are changing from Oct 10 with price increases but Heather the call agent stated, its only 50p, plus the Evening and Weekend calls discount, isn't changing and thats what your tied into.

Disappointed at their conduct is an understatement.

It makes us more determined to switch now.

Is ofcom is the main route to go down due to material disadvantage ?

Thanks

mobile48

Short_Seller wrote: »

It makes us more determined to switch now.

Is ofcom is the main route to go down due to material disadvantage ?

Thanks

OFCOM are the best people to talk to for advise.

On the material disadvantage an automatic renewal is a change I would hope was covered by material disadvantage - locking you into a new 12 months contract is costly. I would also hope you would have 10 days from when you were notified by BT of this fact to cancel for free and would hope this was from when they told you about unexpected cancellation charges.

I have no experience of using material disadvantage but BT likes to quote it at me when I complained about costly changes - if I do not like them I can leave due to material disadvantage for free. Funny thing is as I am on a 7 day notice contract it is meaningless when BT tell me about it and I just wish they would tell other customers when the same advise may actually be helpful.

It would be nice to get a good definition of what is covered by material disadvantage.

bagpuss

STILL not satisfaction with BT here - got yet another bill for the wrong termination charges!!! Just trying to do this via the on line chat now .....

mobile48

See following thread has a new success story for dealing with cancellation fees due to quick action.

https://forums.moneysavingexpert.com/discussion/comment/35561323#Comment_35561323

fingers1975

Hello,
I called BT today to inform them that I would be leaving and I required a MAC code, which they gave me.
I was advised that I had 6 months left on my internet contact and that I would be charged. I was aware of this and stated I was quite happy to pay.
I was then told that I would also be charged for my Phone line as my contract had just been renewed (15th December) for another 12 months.
Now, I haven't received any notification that this would occur. Therefore I have had no opportunity to say I wouldn't be renewing.
At this time, I have cancelled my direct debit as I will not accept BT taking this money from me.
I've had a quick visit to the ofcom site and been told to contact BT first. I have already spoken to one advisor about this when I called for the Mac code. She said there was nothing she could do, the contract was automatically renewed.
I could tell it was pointless continuing with her so I just got my code and hung up.

I have no issue with the remaining charges for my broadband service. I have read the terms and conditions and expected this charge to apply but to threaten to charge me for another 12 month contract for my phoneline which has rolled over without any communication from BT is just wrong.

I am trying to strike before the iron is hot here. I have not received my final bill from BT yet. I've literally been told about this situation an hour or so ago.

perhaps one of the BT experts on here would be kind enough to help me out with where I should go next.

Thanks for any help.

Heinz

fingers1975 wrote: »

I was then told that I would also be charged for my Phone line as my contract had just been renewed (15th December) for another 12 months.
Now, I haven't received any notification that this would occur. Therefore I have had no opportunity to say I wouldn't be renewing.

You might find the wording inclement used in those circumstances useful.

https://forums.moneysavingexpert.com/discussion/comment/38972664#Comment_38972664