BT Rolling Contract problems.

Beedubya

I see that I'm not the only one to suffer! How come BT can get away with breaching the terms of its own contract? Any solicitors out there?? They failed to send me a renewal letter; when I phoned, they said the contract had been renewed - but they failed to apply the credits; then they said they would credit me £13 - they didn't; they said they wouldn't direct-debit the whole bill amount - but they did. Why don't they issue corrected bills when challenged? They are now going to sit on money that they are not entitled to for another 3 months - then what?? The whole thing is a mess, maybe even a con trick. Anyone going to escalate this to the ombudsman, Office of Fair Trading, or some such?

Beedubya

DeeCee

Update to my original post.
Received new BT bill, the missing three months credit has appeared.
New bill charged the next three months, as usual, but rolling contract credit received only for the next two months !
Difficult to understand the bill, would seem BT also have problems understanding their billing system and rolling contracts.
No point in contacting them, my last efforts resulted in gobbletygook answers from BT CS.

BT_company_representative

Hi DeeCee,

Can I lend a hand with your bill at all? I have sent you a PM, if you send me a reply with a few details I can have a look for you and clear it up.

Thanks

Craig
BT Support

bargains83

BT's billing methods are a mess, instead of refunding charges for the calling plan when you go on a rolling contract one (such as free evenings and weekends) why not just price them at the discounted rate on the bill to save this hassle and make the bill clearer.

This is very confusing, there is also problems with renewal of contracts. I noticed on my May bill that I was being charged full price for free evenings and weekends and the contract hadn't automatically renewed so I cancelled it and moved back to free weekends only. Only to get a letter 3 weeks after the contract had ended asking if I wanted to renew it and that I didn't need to do anything if I did, bit late in the day but I don't want to be in the contract anymore anyway so this doesn't really affect me.

Bills from BT were a lot clearer 3 or 4 years ago than they are now. Only a few months ago I had a bill which had "charges for line rental in advance". "Refund of charges already billed for period.." and a leaflet in with the bill stated the changes were to make "our charges clearer and easier to understand". I'm sorry but you've failed miserably, its getting worse!. My THREE mobile phone bill would make sense to a ten year old but a BT one wouldnt.

I feel sorry for the Elderly maybe BT ought to invest some of its profits into paying for business degrees for them because you certainly need one to understand a BT bill.

Inactive

Agreed, they are certainly getting worse.

British Telecommunicatins.:rolleyes:

Well ( a ) the lady that rung me from BT wasn't " British " sorry, I could not understand a single word that she was saying, that isn't being racist, just realistic.

and (b) how is anybody expected to understand their billing systems?

I have had enough of them, I am moving my phone line to my ISP, because they can communicate in clear English, give a freephone number for access without any menu system, and know what I am talking about.

Stuff BT.

butterflymum

Quote: Bills from BT were a lot clearer 3 or 4 years ago than they are now. Only a few months ago I had a bill which had "charges for line rental in advance". "Refund of charges already billed for period.." and a leaflet in with the bill stated the changes were to make "our charges clearer and easier to understand". I'm sorry but you've failed miserably, its getting worse!. My THREE mobile phone bill would make sense to a ten year old but a BT one wouldnt.

Well said...perhaps BT rep should start taking notice of peoples feeling and relay these to powers that be.

BT_company_representative

Message received and understood!

We have been paying attention to what everybody has been saying and have changed our bills with a emphasis on simplifying them completely. I have seen our new bills and they are looking great and should be a lot clearer for everyone.

In the meantime if anyone needs a bit of help with their bill just hit me with your account number in a PM!

Its always nice to know what it is you are paying for!

Cheers

Craig
BT Support

blossom30

BT_company_representative wrote: »

Message received and understood!

We have been paying attention to what everybody has been saying and have changed our bills with a emphasis on simplifying them completely. I have seen our new bills and they are looking great and should be a lot clearer for everyone.

In the meantime if anyone needs a bit of help with their bill just hit me with your account number in a PM!

Its always nice to know what it is you are paying for!

Cheers

Craig
BT Support

Hi Craig, May I take this opportunity to thank you for answering any queries on this board. I have a small query myself which I hope you can answer. My contract with B.T. ended on 26th May and so I thought I would go ahead with a new 12 month contract. I had been on unlimited evenings and weekend calls and decided to go unlimited anytime as there is not much extra to pay . On B.T.s' website it lists unlimited anytime at £4.95 per month with £11.25 rental this comes to £16.20. I noticed on my online account I was being charged £17.20 per month and realised that I had not been put on a 12 month contract and was being charged an extra pound because of this. I decided just to pay the extra as it meant I could leave anytime. I have now viewed my latest online bill and checked the new monthly amount for the unlimited anytime (as this is paid in advance) and it is £18.95 another £1.75 more than what is stated I have to pay. I am now completely confused...Can you throw any light on this..thanks shrewdal

BT_company_representative

Hi Shrewdal,

I will be happy to look into this for you. Can you please drop me a PM with your telephone and account number, I will then check your account to see what we can do.

Cheers
Sean
BT Support

bill888

Just an update from my earlier post in this thread of 13 March 2009.

Downloaded new quarterly bill this morning. I noticed the layout of the new PDF bill is different to previous bills.

To cut a long story short, the bill is now correct and includes the missing credits for the period 11 Mar - 11 Jun which should have been included in the previous bill. They also indeed gave me a credit for period from 15 Feb to 11 Mar. The bill also confirms I am on the new 'Plus' plan and also shows the increase in line rental which took effect from 1st April.

Going forward, the layout of the new bill now shows I will pay a flat charge of £34.50 inc VAT for line rental for period 11 Jun - 11 Sep for 'Unlimited Evening and Weekends Plus' plan which is far easier to read. (Paperless billing credit is still a separately listed item)

My request to be put onto monthly billing seems to have been ignored. However, I'm not so concerned now that the earlier error in billing appears to have been resolved.

Well done BT for sorting it out.