Bulldog - Threatening to leave by asking for my MAC number

topdollar

I have been with Bulldog for at least 18months and paying over the odds for my 2mb unlimited connection.

Want them to offer me a discount, but they said they cant, so i want to threaten them of moving by asking for my MAC number.

They said they will have to put through a termination message through for my account to that i can have the MAC number, however i want to stay with, i have had a good service from them, but want to pay less than £25 a month.

I know for mobiles, u can ask for PAC number, but u will only get disconnected when the PAC number is used. For Bulldog, when they issue u with the MAC number, your account gets terminated!

Is this correct? Need help!

Thanks

Blackjack_Davy

For Bulldog, when they issue u with the MAC number, your account gets terminated!

Is this correct? Need help!

No, if you don't migrate the MAC code just expires. But you need to sort it out with cancellations dept ASAP.

topdollar

i dont think i made myself clear to begin with. Bulldog says that if they issue me with a MAC number, then they will terminate my account, regardless of whether i use or dont use the MAC number. Surely this cant be right?
I just want to ask for the MAC number to put pressure on them to offer me a better deal, but i cant do this as they said they have to put in a cancellation for my acocunt when i do this.

WebJunkie007

Go to https://www.adslguide.org.uk - there is an article on the front page speculating that Bulldog (ie. cable and wireless) are pulling out of the retail broadband market.

Maybe they're trying to get rid of retail customers?

peterg1965

Have just seen an offer in today's paper for BULLDOG broadband for £9.75 per month. It is limited to 1GB download - I dont know what equates to for normal usage?? (surfing).

http://www.bulldogbroadband.com/residential/products/goactive/index.asp

It would seem that they are not pulling out of the UK market yet! Anyone got any views on this package?

Pet

Patsy'sPosts

I've just joined Forums to ask exactly the same question. Does anyone have a clue as to whether the deal's as good as it sounds?

peterg1965 wrote:

Have just seen an offer in today's paper for BULLDOG broadband for £9.75 per month. It is limited to 1GB download - I dont know what equates to for normal usage?? (surfing).

http://www.bulldogbroadband.com/residential/products/goactive/index.asp

It would seem that they are not pulling out of the UK market yet! Anyone got any views on this package?

Pet

competitionscafe

When I requested a MAC from Bulldog I got this response:

"please note that the requested MAC code is unavailable for the product range you are on with Bulldog.

When your landline was transferred over to the Bulldog network, the MAC code you previously had, ceased to exist, as the MAC code originates by BT, to use when switching from one ISP to another, as long as that’s via a BT landline.

This means that once you have your landline ported back to BT (Via the “Return To Donor” procedure), you will be able to sign up with a new Internet Service Provider of your choice.

With that, you will be issued automatically with a new MAC code, for you to use when you decide to switch ISP’s over time."

As for the last 2 posts asking about Bulldog - avoid them like the plague - I have had no phone and no broadband for 2 weeks and am looking at another 2 weeks of the same. Just because they are cheap does not mean it won't cost you in the long run. Search this forum for Bulldog or the adslguide site and you will see the general consensus. Watchdog (BBC) have had over 500 complaints about them in the past year.

Rex_Mundi

peterg1965 wrote:

Have just seen an offer in today's paper for BULLDOG broadband for £9.75 per month. It is limited to 1GB download - I dont know what equates to for normal usage?? (surfing).

http://www.bulldogbroadband.com/residential/products/goactive/index.asp

It would seem that they are not pulling out of the UK market yet! Anyone got any views on this package?

Pet

This is so cheap because the download limit is so small. 1GB is not a very high limit by any means. If you only check a few emails and surf a couple of websites each evening, then this package will do you. If you want to download anything, look at videos online, listen to music (streaming). or if you surf the net a lot, or use emails a lot (with attatchments) Then you will very likely go over this download limit very quickly.

1GB would only take you 17 minutes to reach if you download at the full 8Mb speed that this package offers.

hammy_the_hammer

competitionscafe wrote:

When I requested a MAC from Bulldog I got this response:

"please note that the requested MAC code is unavailable for the product range you are on with Bulldog.

When your landline was transferred over to the Bulldog network, the MAC code you previously had, ceased to exist, as the MAC code originates by BT, to use when switching from one ISP to another, as long as that’s via a BT landline.

This means that once you have your landline ported back to BT (Via the “Return To Donor” procedure), you will be able to sign up with a new Internet Service Provider of your choice.

With that, you will be issued automatically with a new MAC code, for you to use when you decide to switch ISP’s over time."

As for the last 2 posts asking about Bulldog - avoid them like the plague - I have had no phone and no broadband for 2 weeks and am looking at another 2 weeks of the same. Just because they are cheap does not mean it won't cost you in the long run. Search this forum for Bulldog or the adslguide site and you will see the general consensus. Watchdog (BBC) have had over 500 complaints about them in the past year.

i'm guessing a bit here but it could be that as your bb is bulldog over a 'bulldog' telephone line ( i know it's bt wires ) you are ceasing the lot when you port back to bt . ie the only isp is bulldog over a bulldog tele line. with a bt line you have the option of many isp's and the ability to swap. i think this actually infers this within your posting

competitionscafe

Bulldog will face court over service failures:
Story: http://news.zdnet.co.uk/0,39020330,39252763,00.htm