Are Moben and Kitchens Direct the same company or related in any way?

JazzyBelle

We have had the same issues with Moben that you guys have. All was good until installation team took over and from then on it's been disastrous. They didn't turn up when they said they would, even though we phoned them on the Friday, to be told, yes, all go for the Monday. So having let rip on Monday, we were told they were delayed due to the snow and would be here the next day. Tuesday came, no fitters but then substitute fitters arrived and, hoorah! started putting the kitchen together. Did a good job of starting the fitting. The proper fitter came on Wednesday and continued with the good work but downed tools on the Friday as he had been waiting for 4 days for delivery of a bog standard drawer unit. Having not arrived, he said he could carry on no further. Despite MANY phonecalls, have not got to the bottom of why such a delay and insisted that the fitter DOES return today, to continue what he can. Let's see. Luckily, we had insisted on keeping a retainer - which we will retain!!!!

Get your act together guys, there is NO need for this poor customer service. Communication is the key.

mike_the_bike_2

Yes they get a lot of free advertising on TV

NORMALLY ON WATCHDOG!!