Barclaycard Fraud with a Difference!

rainbowbutterfly_2

Help me please! Back in November I had two fraudulent transactions debit my Barclaycard, totalling over ten thousand pounds. Prior to this I had spent £500 on my account. I became aware of the fraud when I tried to pay for goods around £20 and it was refused. When I called Barclaycard to report what had happened they told me that my limit had been increased and the address changed. They froze the account and issued me with new cards, and also told me that it was probably an inside job. During this time a credit for £3000 was paid into my account – not by me! I have spoke to many different people at Barclaycard, all assuring me it will be sorted. I have also sent them recorded letters detailing my transactions and the fraudulent ones, including the £3000 credit. I am still receiving statements for the account showing a balance £2500 in credit! I have repeatedly told them, but still they insist the £3000 is mine!
Tempting as it is to close the account and walk with the money, I know this is wrong.
What on earth do I do now?

Robert_Sterling_3

Wait and see what happens next.

INT1

Firstly, the correct terminology is known as "Account Takeover fraud"
I don't understand why they are not helping you with this, unless they are getting their facts together first as their are people that try and pull a fast one over the banks?
Barclaycard should firstly re instate the account to your normal standing.
Offer to place a CIFAS marker at your address to show you are a victim, also at the fraud address to show this address has fraudsters accessing it. (There are good and bad CIFAS markers)
You should be sent a disclaimer to advise you didn't action the change of the address, this allows the bank to notify the police
A disclaimer for any fraud debits or credits
These should then be adjusted and case closed.

rainbowbutterfly_2

To aldo, thank you for your reply.
I have filled in a disclaimer as well as sending letters confirming all transactions. They tell me that they are investigating a couple of sources and the police are working with them over the fraud. However, after their investigations they still remain convinced that the £3000 credit is mine, even though it was paid in at a bank nowhere near or in any way connected to where I live, and the simple fact I've told them it's not my money! As far as Barclaycard are concerned the case is closed!
I'm concerned that if I leave the account dormant with this credit balance, I'm leaving myself wide open to the fraudster again.

I've not heard anything about CIFAS - can you tell me more please - how do I go about leaving these markers?

Thank you for your help.

financial_warrior

If you have stated in writing to Barclaycard that this is not your money, but they continue to insist it is, and you want to close your account; you have two clear options:

1) Close the account and tell them that you do not want to receive the credit.
2) Close the account, take the credit and place it in a savings account and profit from the interest, whilst maintaining the capital. If you don't hear anything for a couple of years, the money's yours.

I would advise against spending the capital sum unless they acknowledge that the money may not have orginally been yours, but is now.

jonesMUFCforever

financial_warrior wrote: »

If you have stated in writing to Barclaycard that this is not your money, but they continue to insist it is, and you want to close your account; you have two clear options:

1) Close the account and tell them that you do not want to receive the credit.
2) Close the account, take the credit and place it in a savings account and profit from the interest, whilst maintaining the capital. If you don't hear anything for a couple of years, the money's yours.

I would advise against spending the capital sum unless they acknowledge that the money may not have orginally been yours, but is now.

Sorry but the money will never belong to OP.
To me it looks like the fraudster managed to get more than one card and transferred from one to another hoping to cash in.
It might take time but it will be claimed back EVENTUALLY.

NickX

I think that if 6 years passes without anyone reclaiming the funds, then they would have a lot of trouble clawing the money back.

I would get the money refunded and simply put it into an interest bearing account, then forget about it for now. If they ask for it back within 6 years then you have the funds ready to repay, if they don't then in 6 years time the beers are on you :beer:

financial_warrior

jonesMUFCforever wrote: »

Sorry but the money will never belong to OP.
To me it looks like the fraudster managed to get more than one card and transferred from one to another hoping to cash in.
It might take time but it will be claimed back EVENTUALLY.

Isn't that why I said don't spend the money ???

normanmark

Just sounds like a classic case of money laundering by fraudsters.

INT1

It's most likely a fraudulent Balance transfer and the origin bank haven't notified barclaycard yet it's fraud.

CIFAS should of been advised by you in Barclays, if the address on the bank account/credit card account was changed fraudulently, it's good practise to advise about CIFAS and put those warning markers.

rainbowbutterfly_2

Thanks to eveyone who took time to help me with this.
I'll sit tight and wait to see what happens next and in the mean time talk to Barclaycard about CIFAS.

Thanks again and have a great weekend everyone!
Come back in six years time and maybe the beers really will be on me!!! :beer: