Scottish Power - Dont Go !!

paintbrush

My mother received a cold call today from someone claiming to be from Scottish Power telling her that they had taken over Southern Electric/Gas and she would have to sign a contract with them.
She was also told that both her neighbours had signed up because of the change and she then signed up with Scottish Power.
When she told me what happened I was and remain livid.
I have called Scottish Power and they know nothing of this individuals lies and I am now having to travel to her home and sort this out.
I intend advising the BBC (wATCHDOG and Radio 2 Jeremy Vine) as well as the Police as I consider what this individual has done is Fraud.
If there is a cooling off period for cold call sales I will endevour to make use of it. If not, I will use the adverse publicity I can/will cause them as well as a complaint to the Police.

Pink_fluff

thrombanks wrote: »

Just to bring this saga up todate. I now have a direct line to the customer care representative at Scottish Power dealling with my case and I have to say she has been very helpful.

The company that has "hijacked" my Gas and Electric supplies is E.ON (formerly PowerGen) and I have today spoken with their customer care department who admit that they have made a mistake.

When I then talked about compensation for my distress and inconvienience they became very defensive and seem to think that by returning my supplies to Scottish Power " at no cost to yourself" as they put it. [FONT=&quot]
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Distress and inconvienience?

Has it really disrupted your life that much, that you feel they should compensate you?

thrombanks

I suspect that all cold call salesmen/women only get paid for performance and therefore are tempted to tell lies or at least be "economical with the truth". I hope you can sort this out for your mother. My circumstance seems to a different case but I know how disruptive and distressing these things can be.

thrombanks

Pink_fluff wrote: »

Distress and inconvienience?

Has it really disrupted your life that much, that you feel they should compensate you?

Ah an apoligist for the ineptitude of the utilities companies eh? I wondered if these forums were monitored by E.ON staff :mad:

Pink_fluff

No I am not apologising. Just don't see why you feel you're due money. And as you mention it, I'm sure there are 3 people on here that post from EON.

Cornwall2000

Pink_fluff wrote: »

Distress and inconvienience?

Has it really disrupted your life that much, that you feel they should compensate you?

they might learn to be more careful with their records if they have to pay for a fraction of other's time that they waste.

thrombanks

squowse wrote: »

they might learn to be more careful with their records if they have to pay for a fraction of other's time that they waste.

Yes it's the least they could do ...

thrombanks

Pink_fluff wrote: »

No I am not apologising.

I'm not asking you to apologise .... an "apologist " is a person who argues in defense or justification of something, as you seem to be doing with your ill considered remarks.

Pink_fluff

I wasn't offering. Look I said what I thought. It's a forum after all. Good luck with your 'claim'

thrombanks

Pink_fluff wrote: »

Good luck with your 'claim'

Well thanks for that :beer: