IKEA Delivery Shambles

Legacy_user

Towards the end of Jan, I booked an IKEA delivery for last Thursday (5th Feb).

I then got a text to say it hat been cancelled because of the weather and they would retry FRiday. This was then cancelled and I was told it will come today.
(Both Friday and today I ended up working from home). I rang them up to see where the order was and I was told they do not delivery to my area on Mondays, only Tuesday and Thursday and I would have to rebook for 17 February!

Does anyone have a similar issue and/or a contact address on who to complain about this shambles to

DSI

Oh come on, would you have rather the driver crashed and died in the snow?

debtfreein4years

i would complain to the store, i think the store deals with the delivery issues and any complaints relating to delivery.

you have paid for a delivery and have not received it in a timely fashion. yes you understand the weather and it being dangerous to delivery, but you are not willing to have to wait almost 2 weeks longer to get what you ordered delivered.

they might deliver free of charge as that is what they did for my mum after she complained after having to make a 40 mile round trip every day to get the bit needed for her bed. the store wouldnt let her know when it arrived or put one to the side for her to pick up that day, she had to drive every day for 3 weeks to get this item.

good luck

Piggles12345

I ordered about £2,000 worth of furniture from Ikea last July to be delivered about a month later.

I was given a date, which was then changed about 5 days after I had placed my order (leaving me without any furniture for 2 weeks).

I was then given another date for two items (which was three days after the second date I had been given).

To get things sorted in my head, I called them and was told that all of my furniture was coming on the ORIGINAL date, meaning I'd have no time without furniture.

ON THE MORNING that the furniture was coming (I had, obviously, booked a day off work) I was called and told that it wasn't coming that day but would be with me on the second date that I had been given (the one I had been given 5 days after placing the order). This day was in the middle of summer, so they didn't exactly have bad weather as an excuse.

Hence, I was left with no furniture for two week (of which I had been given no notice, otherwise I'd have arranged to borrow bean bags etc.). Then when my second delivery came they left me with two chairs too many!!

I have had it with Ikea, they charge so much for delivery and mess you about all of the time. Despite their really nice stuff, Ikea would be my last resort for furniture that I needed delivering.

Sorry for the rant!

custardy

the thing that surprised us when we ordered a king size bed was the dont deliver it upstairs
so you get a bed dumped in your living room.fine for me as i can manage it upstairs but a little warning for people less able would make sense

Halloway

custardy wrote: »

the thing that surprised us when we ordered a king size bed was the dont deliver it upstairs
so you get a bed dumped in your living room.fine for me as i can manage it upstairs but a little warning for people less able would make sense

Hmmm, that's stunningly lame. When I worked on the vans for John Lewis back in the day we took the item exactly where the customer wanted it. We didn't just dump and run.

IKEA are one of those frustrating companies, like Ryanair. They could so easily be a really great company but, because their attitude to their customers and customer service is so bloody poor, they end up being a monumentally !!!!! company.

Nilrem

By the sounds of it the op ran into problems largely due to the weather and probably someone not knowing the delivery days for that region (I know some retailers assign deliveries by postcode, and each postcode range has it's own days).
IIRC it's because IKEA use their own trucks, hence they can't afford to have enough to service all delivery areas every day (it would have too much travel time/fuel used between deliveries).

The first delays were unavoidable given the weather imo, which has probably thrown the delivery schedules out completely (hence the later date).
However the delivery scheduled for the day when they don't come out is an avoidable error by them, and shouldn't have happened, which may be worth a complaint**.

Personally I agree with Halloway, Ikea could be great if they made a bit more effort - but certain things like delivery charges (absolutely insanely high*), the layout of the stores (again insane and damn near impossible for people who had difficulties walking, but aren't in a wheelchair), and staff knowledge/stock options.
The deliveries are a good example of this - for the price they charge (is it still £50?), I would expect a premium delivery service, including taking the items to where the customer wants them.

It's almost schizophrenic, some of their ideas/policies are great, well thought through, customer friendly and effective, others are really poor (either outdated, positively unhelpful, or seem intended to annoy the hell out of customers)


*I wanted a particular chair, checked it was in stock on the website, went in, trotted all the way round the store, was told "it's in the warehouse and has to be delivered, that'll be £50 please" - the chair was an expensive one, and yet if I'd ordered much cheaper chair from many other retailers it would have been delivered free.

**I'm not a great one for complaining, indeed it's very rare that I do (and given the weather i wouldn't complain about say a next day delivery taking 3-4 days).

System

Of course I understand why the initial delivery and redelivery was cancelled!
My beef is that I was told it had been rescheduled for today and I only found out about the cancellation as I rang up to find out what had happened to my order.

That is unforgiveable and now I have to wait another week as they normally only deliver to my postcode on Tuesdays and Thursdays, despite the depot being no more than 10 miles away.

System

debtfreein4years wrote: »

i would complain to the store, i think the store deals with the delivery issues and any complaints relating to delivery.


good luck

These goods were ordered on-line and come via IKEA's Distribution Centre at Peterborough which is then sent to a DHL depot in Radlett.

The deliveries from stores were double the price, plus I would have had to drive to Milton Keynes or Wembley and lugged the stuff around!

System

custardy wrote: »

the thing that surprised us when we ordered a king size bed was the dont deliver it upstairs
so you get a bed dumped in your living room.fine for me as i can manage it upstairs but a little warning for people less able would make sense

IKEA clearly state they will deliver to one room of you choice!

custardy

HertsSaver wrote: »

IKEA clearly state they will deliver to one room of you choice!

well what they state and what their delivery staff are prepared to do obviously differ