Royal Mail

custardy

Reverbe wrote: »

David try complaining to the independent ombudsman - Post Office Users' National Council and/or Postwatch

This is the consumer watchdog for Parcelforce, Post Office Counters, Royal Mail and other postal providers. It helps business and domestic customers. It has special interests in supporting customers who are disabled or chronically ill, pensioners, on low incomes or living in rural areas. Complaints can be made online or by contacting the complaints hotline. People living in areas covered by the CM postcode should contact:
Postwatch East of England, The Old Chapel, Butchers Row, Ely, Cambs
CB7 4NA
0845 601 3265 Fax: 01353 653049
Email: east@postwatch.co.uk

Website: https://www.postwatch.co.uk

[FONT=Times New Roman,Times New Roman]Prisons and Probation Ombudsman
[/FONT]

postwatch is no more

http://www.consumerdirect.gov.uk/

dacouch

you could pray they go on strike again (They are due one again soon) and then you will have a few days of not receiving your neighboors post and your neighboors won't receive yours...

custardy

dacouch wrote: »

you could pray they go on strike again (They are due one again soon) and then you will have a few days of not receiving your neighboors post and your neighboors won't receive yours...

really? do tell

churchrat

thankyou all for your replies. I have spoken to the postam, but it is not alsways the same one.
I will complain again to the office and in writing and by e-mail.
Is there anyway the po can fix this?? I think if the people that do the work really don't care there is not a lot that can be done, except to not use the service.
thanks all

taurusgb

OP - you have my complete and utter sympathy. About four years ago we spent two whole years complaining about missing post to the post office customer services, post watch and the local delivery office - if there was any avenue of complaint to follow we followed it.

For these 2 years, we had various bank statements, credit card statements, new credit cards, Birthday cards, CD's and DVD's ordered online, Christmas and Birthday gifts undelivered. On one memorable occasion I ordered 3 DVD's from play.com who sent them out in three separate packages - not ONE of them arrived and still neither the Royal Mail customer services or the local delivery office was interested.

Then one day the local dustbin collection found a split black bag stuffed with mail. They reported this to the police, who after an investigation found a local postman had been squirreling away anything he couldn't be bothered to deliver, keeping anything he fancied and selling what he didn't want that had saleable value. He was about to move home and faced with a shed and loft full of undelivered mail got desperate to dispose of it - hence putting some of it out with the rubbish.

When I complained to Royal Mail and the local delivery office (whose Manager had always been so b****y certain none of his staff could have been at fault :mad:) that if they had investigated my complaints properly the thief would have been apprehended much sooner, they told me to be grateful that at least I hadn't had my bank and credit card statements stolen by an identity thief :eek::eek::eek: I am still speechless!