Money off my Orange Bill

46and2

I had a problem with Orange recently. I paid my bill online yet the next day they blocked my calls. When I tried to contact customer services, via 150, I wasn't connected because my calls were barred. I was forced to ring them from a landline and to top it off the number you have to call is a mbile one. I explained what had happened and they immeadiatly unbarred my calles. Great, but I decided to complain about how unfair it was that I couldn't do this via my mobile and was forced to ring a premium rate number to get it resolved.

The kind chap at the other end explained that it was a management decision blah blah. I complanied again, after all why should I line their pcokets further because there payment systems were very slow? He apologised, and wait for it, offered to knock £15 off my next bill! Result!

Just goes to show, it's worth complaining! So if you find yourself in the same postion, make a fuss and save some cash!

sporedude

It would have been an automatic system that barred the account, the payment online woudnt have gone through straight away and the account would have been barred, All an automatic process, Shoudnt have gotten anything off IMO

bilbob_2

Eh? So you think it's perfectly fine for their systems to be slow, to leave a customer without service through no fault of their own, and then to bar their own phone from calling the department that is needed to fix the problem they caused....??

I'd LOVE you as a customer!

sporedude

So? A database that contains millions of customers details will always get a little slow in processing commands

bilbob_2

Firstly, that's not the customers fault, nor is it their concern. Secondly, if the customer hadn't paid the bill, and it was a day or so late, do you think that automated system would 'let them off'? Of course not, and it didn't.

If someone pays for a service, the least they can expect is that that service is supplied!