O2 - Online Minutes Incorrect

digp

o2 know full well of this lacuna in their system which makes one rather wonder that they are running a scam

redux

how can it be a scam - don't you look at the paper copy as well? - if you have evidence of fraud or other criminal behaviour by O2, take it to the Police. If not, don't talk utter rubbish

grreenfingers

Redux, I agree I shouldnt have suggested others use this as a loophole, not really cricket and all that.

However, and I'm asking nicely, please dont accuse me of trying it on - if I was I would have said so. I try it on with lots of companies but in this case my post was genuine.

They wanted to meet me half way for their own error. Should I have to double check their online system? Sorry, but not everyone is that anal.

O2 CONTINUE TO ALLOW CUSTOMERS TO RELY ON A SYSTEM THAT DOESNT WORK PROPERLY!!! It seems daft to try to defend O2's inertia against genuine customers.

Why cant they warn their own customers instead of me?

Digp is right. An error by a company of this size for provision of a core service is shocking - their lack of communication also makes me think it is profit driven.

digp

I stand by my remarks 100%.

redux

digp wrote:

I stand by my remarks 100%.

I fail to see how you can support a suggestion that it is a scam.

There might be time lags in the system, normally a day or two, perhaps longer in some cases as the OP mentioned, but this does not exempt the customer from liability to pay for the services used.

And it does not warrant your assertion that the company is conniving at mischarging its account holders.

They had delays in the billing system about 15 months ago, and discounted charges to everyone, even payg customers who got mystery credits appearing. And I have never read any complaint that anyone has been charged for calls they did not make. So this hardly constitutes the malice you are attempting to smear them with.

michaels

redux wrote:

how can it be a scam - don't you look at the paper copy as well? - if you have evidence of fraud or other criminal behaviour by O2, take it to the Police. If not, don't talk utter rubbish

I do have written evidence, my paper bill shows I have 1000 mins off peak but I am charged after I use more than 500

hjdodzi

O2 are of the frame of mind that if it IS broke, dont fix it! their online billing service is full of holes, i have been with them for 4 years now, and have ended up with wicked minuites and txts from them because after 12 months, screw them to give a better deal, and because i complain though the teeth! (dont complain on the number they provide, go to https://www.saynoto0870.com), but i agree that they dont want to fix their system because they are getting away with murder! Espesially in their minuites left bit... i have had may problems with that, but i had an even more pressing matter with o2.

In the breakdown of a recent bill,,, i had 20 items, some at £0, -£18.50 £38.00 and i lost track, but i decided to sit down and work it all out, it showed that after 8 months in a new contact i took out with them where they gave me an extra 400 txts for free... they were charging!

I use my phone over and above the minuites so i thought the extra cash i was shelling out was normal, but they had been charging £15 a month extra for 8 months... and after 2 hours to the Head on their Glasgow callcentre, they gave me a refund of £120 plus £50 extra because i played THEIR OWN tactics against them.... chatting rubbish for 2 hours to try and confuse them and hope that they back down, they did.

Just if you see any hole, spend a few hours giving them an ear-bashing to anyone and everyone there, because taking the matter to the Telecom Obudsman is not worth it, because they get too many complaints to deal with somthing that they oversee as a time-delay in the online system or human error, then they tell o2 to refund and no compensation given, plus this takes well over 6 months to sort out, paperwork involved, etc.

digp

Redux is miscontruing the post.

This is not about time lags... but rather billing scams they carry out deliberately or otherwise.

john-306

Just checked my totals for the month and I am 1 hour over my 200 inclusive minutes and am being charged for all of that hour, even though it states my inclusive minutes for the month is/has been rolled over to 16 hours!

I never believed for a minute that I'd got or would use 16 hours of calls but having had double mins/texts for the last couple of months I should have had plenty to cover that extra hour.
Rang them up and they are crediting me £14 coz the website is showing incorrect readings, they say don't trust the website there are major probs with it and it is being updated as we speak.

Thanks to grreenfingers for bringing this up or I wouldn't have realised till I was billed.

redux

digp wrote:

Redux is miscontruing the post.

This is not about time lags... but rather billing scams they carry out deliberately or otherwise.

I am not misconstruing it; you are repeatedly using the word scam.

It is fair of the OP to point out delays or errors, and advise people check, but there is a difference between an error and malpractice, and you are skating very close to accusing the latter.