Help please x

aliEnRIK

As I said, nortons still running

So uninstall using the tool (As ive no idea what youve done!)
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Reboot

Then if your happy to use it, reinstall it (ANd post a fresh hijack log to make sure its ok)

But if you want free programs, just ask

DCFC79

To be honest seashell speaking form past experience of using norton id get rid of it, theres plaenty of other options out there which are free of charge and ok to use, it might have changed over the past 5 or 6 years but i found norton to hog the resources,

SEASHELL

Thanks aliEnRIK I uninstalled Norton today and then reinstalled it but my laptop was very slow so uninstalled it again this evening. The norton showing on the log is the reinstalled norton. I've always used Norton purely out of habit but don't know if it's the best thing to use. My knowledge is very limited as I'm sure you can tell. Sorry to be so dim:o

SEASHELL

DCFC79 wrote: »

To be honest seashell speaking form past experience of using norton id get rid of it, theres plaenty of other options out there which are free of charge and ok to use, it might have changed over the past 5 or 6 years but i found norton to hog the resources,

I find it slows my laptop down but it's like my security blanket, when i take it away I expect everything to go haywire, i'm having a mild panic attack at the moment cause I've taken it off:p

aliEnRIK

So its no longer on?

If so download and install ~
Download AVIRA ANTI VIRUS PERSONAL (Top right)
http://www.filehippo.com/download_antivir/

Download PC TOOLS FIREWALL (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/PC-Tools-Firewall-Plus-Free-Edition/3000-10435_4-10625321.html

Using the above along with the odd malwarebytes and superantispyware scan should suffice for most problems

Id also advise SPYBOT
Download SPYBOT (Top right)
http://www.filehippo.com/download_spybot_search_destroy/
UPDATE and IMMUNISE (Make sure it reads ZERO unprotected) and SCAN
Spybots immunise feature stops certain nasties at the source

SEASHELL

Yes it's off so am gonna take your advise aliEnRIK and install the other stuff. Thank you so much for all your advise and patience:A

aliEnRIK

No worries.

Come back if you have anymore problems

SEASHELL

Thanks Am back
I've just had a windows computer problem thingy pop up saying I have a win32/ca virus on my computer:eek:

aliEnRIK

Avira popped up to let you know?

Can you give me details on the virus please? (Location etc)

At least you know you have a working anti virus now

Dont panic about it

aliEnRIK

Forgot to say ~
anything avira finds, just QUARANTINE them (Dont delete them yet)