Help please x

SEASHELL

To start off i really don't know anything about computers, sorry:( But last night my laptop stopped responding. When I switch on the icons load up but I can't do anything i.e go into anything , go online or shut it down . I can start up in safe mode and I did a system restore but nothing . I have norton 360 installed. I really am clueless and would appreciate any help or am I lost cause.:eek: I did read thru some threads but it was all chinese to me, I had no idea if any of the info was relevant to me
Thanks x

Browntoa

I do wonder if it's Norton 360 causing this, in safe mode you should be able to go into control panel , then add remove programs and remove it. You can always reinstall it later

SEASHELL

Know I'm really gonna sound dim but if I uninstall Norton how do I reinstall it:o

isofa

SEASHELL wrote: »

Know I'm really gonna sound dim but if I uninstall Norton how do I reinstall it:o

Put the CD back in and run the installer...

It'd be better to disable it rather than uninstall IMO. However if you are completely technically phobic, uninstalling will be a quick fix - but that might not be causing the problem at all.

SEASHELL

isofa wrote: »

Put the CD back in and run the installer...

It'd be better to disable it rather than uninstall IMO. However if you are completely technically phobic, uninstalling will be a quick fix - but that might not be causing the problem at all.

Any ideas what might be causing. Also I bought the norton online so don't have a disc:o

DCFC79

SEASHELL wrote: »

Any ideas what might be causing. Also I bought the norton online so don't have a disc:o

you bought it online so you might have a download on your desktop for norton,

SEASHELL

ok I've given up and rang someone to take a look at it. They're gonna call out later. Is there anything I should be asking or watching out for. I don't want to get ripped off
Thanks again

Little_John

Did you try uninstalling norton 360? or just decided to ignore Browntoa and call someone out?

Uninstall the software if it works great problem solved if not then we try somthing else. as it works in safemode thet it is a software problem not a hardware problem it is just a case of finding out which peice of software and norton is really bad for causeing problems.

the next step would have been to boot in to safemode with networking and to download mbam and perform a scan to see if that works. both very simple tasks for anyone to do. calling an engineer will cost you £55+ for somthing you could have done on your own maybe in 30 minutes.

aliEnRIK

Use the norton uninstall tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Wether it works or not we can always put free software on (Saving you a packet)

posted_2

If they reach for the operating CD/DVD to do a reinstall, ask them what about my data - it's fixable without a reinstall, just need some patience.

SEASHELL

I plucked up the courage to uninstall norton , i'm such an idiot and it worked:j . Thank you sooooo much everyone. It's running a little slow but working perfectly. I've cancelled the guy coming out. I really am nervous about anything to do with computer because I know so little about them when they go wrong
I only just discovered the techie thread so will read thru some more.
Should i reinstall norton or use something else
Once again thank you so much , you probably saved me a fortune :A