Advice : Getting A Better Deal With Vodafone

gmgohara

Hi

My partner has been a customer of Vodafone for several years and has far exceeded the initial 12 month contract. She is on a tariff paying approx £25 per month where she gets 50 mins talk time to any network + some free texts

She is looking to get a new phone (Nokia 6210i) but wants to keep her number and has seen on the Voda website that they offer an Online Tarrif called Anytime 75 for £17.50 which comes with inclusing xnet minutes / texts etc and the phone is free of charge on that deal.

She has called the Voda upgrade dept and they "can't offer that deal" and will only offer a much more expensive standard deal from the website.

Any suggestions on how to pursue this further as it seems that the only way to obtain this tariff/phone from Voda is to cancel and then sign up again and take a new number

Advice appreciateds

kai666

too keep your number, one way would be to transfer your number to a pay as you go phone on a different network, then transfer it back again onto a new vodafone tariff,

or ask for you PAC code, as this shows you are serious about leaving, and they might give what you want, but they told me they were not doing good deals anymore when i wanted to upgrade, as they claimed they made losses on very good deals too often(!)

try2save

If you wanted to stay with Vodafone and keep your current number you would need to get a another network sim pack and port the number off net and then port it back when you took up the new customer Vodafone deal

salli9

When you ring go for the option "thinking about leaving" not upgrade.
I tried upgrade last week, no luck. Went through other option last night, asked me what I was looking for, got the phone I wanted and 50 extra texts on my already good plan, which I got last year from Vodafone shop.