closing natwest account

lee8040

do you have to go into the branch to close your account? i will phone up later when they open but thought id ask first if anyone knew if i could phone natwest and they would close an account over the phone

ta

TRaven

I think they would need a signature to do it. That said there is no reason not to just write a letter asking them to close the account and enclosing all unused cheques and cards (cut them up first though)

lee8040

or could i write if they wont do it over the phone with a signed letter asking for it to be closed?

Kavanne

lee8040 wrote: »

or could i write if they wont do it over the phone with a signed letter asking for it to be closed?

They will definitely not do it over the phone. You EITHER need to go into the branch with ID, or write a letter to them, make sure you sign it and enclose your cut up debit card and cheque book if you have one.

oldagetraveller

I've recently closed mine after becoming totally peed off with the "hard sell" over the counter.
I wrote a letter to the branch requesting closure, the reply asked for me to send in any chequebooks, cards etc. relating to the account before the closure could be finalised. I suspect that was the manager being a trifle pedantic because it's usually acceptable to confirm those items have been destroyed. They didn't ask for the card reader but I sent it anyway.

Sazere

I recently closed two accounts with Natwest (hard sell definately 1 of the reasons). I just sent a letter for each account, signed by both account holders, detailing where I wanted any balances to be transfered to. Never sent cards, cheque books, etc. Received statements in post showing accounts as closed with £0 balances.

lee8040

how long did it take before the account was closed?

oldagetraveller

lee8040 wrote: »

how long did it take before the account was closed?

In my case I received a confirmation letter by return post. Any Direct Debits on the account had been cancelled/transferred already and I made sure there were no outstanding transactions.
As I previously stated they did require cards, chequebook etc. to "finalise" closure. So for me about a working week.
At present battling with them over £1.25 outstanding balance in a savings account which they can't locate!(the account that is) Fortunately I received a final statement yesterday, so they're on to a loser over that.

oldagetraveller

tibtib wrote: »

I had a similar experience with HSBC ended up giving in and loosing $2

I did suggest on the 'phone yesterday that if the £1.25 or account couldn't be located then they donate the money to their directors' hardship fund. That suggestion went down like a sack of poo.
I've also£0.1p in another savings account which 'I wasn't aware of, they can have that!:p

willo65

oldagetraveller wrote: »

In my case I received a confirmation letter by return post. Any Direct Debits on the account had been cancelled/transferred already and I made sure there were no outstanding transactions.
As I previously stated they did require cards, chequebook etc. to "finalise" closure. So for me about a working week.
At present battling with them over £1.25 outstanding balance in a savings account which they can't locate!(the account that is) Fortunately I received a final statement yesterday, so they're on to a loser over that.

Did you provide sort code and account number of said account?

withnell

oldagetraveller wrote: »

At present battling with them over £1.25 outstanding balance in a savings account which they can't locate!(the account that is) Fortunately I received a final statement yesterday, so they're on to a loser over that.

I had a similar issue when I shut my savings and current account - didn't bother chasing as for 60p tho - must really mount up for the bank!