PPI Reclaiming Discussion part 4

spoll_2

Hi all,

Regulars to this board will know I've helped my parents make a claim against Norton re the mis-selling of a single premium PPI.

We were recently told by the person from the FSO assigned to our case that he believed my parents were missold and that he'd get in touch with Norton to iinform them of his decision. My parents received a letter in the post saying that Norton still refuse to accept that they missold the policy so it's now going to the ombudsman who will review the case from scratch and make a final decision.

Can anybody offer any advice as to the likelyhood that the decision will be reveresed or is this just a typical course of action by Norton ie I'm thinking they have nothing to lose by disputing our adjuicators decision.

Really annoyed that this is now up in the air again. The adjuicator said we can send a letter if there is anything else we would like to add to our case - I was thinking about senidng a summary of mis-selling points that apply to us - is this a good idea? If I do send the letter I will include the fact that my Mum has recently had a minor stroke, helped in now way by the amount of financial issues they have been left with thanks to the PPI.

Thanks,

Steve

pinknico

Hello Steve, send that letter with all the points you put and say that you would like this made a priority with the Ombudsman due to your mums ill health etc.

I would have said two weeks was the norm for the Ombudsman to make a decision but it seems that has gone up to a couple of months.So push to get this moved on.

El_Maverick

Hi All,

It's been a long time since I posted on this site and this is my first venture into the PPI threads so treat me gentle.

I am looking for some advise on how to handle a problem I have....

I have received a couple of letters from a company called "Cardiff Pinnacle" over the last year or so which I have ignored as the opening line tended to be along the lines of "about you Northern Rock Mortgage" and I had paid that off back in January 2008. That all changed when I checked my direct debits and found I was paying them £42 a month.

It would seem the policy started in June 2004 (which is when I increased my mortgage by 50k) but I have no memory of this at all, I run my own Limited company gaining short term contracts and therefore have always declined these because I know they wouldn't pay out if I was out of work. To complicate matters about 4 months ago I went through all my paperwork and shredded the out of date stuff including the Northern Rock papers.

Whilst I will send a SAR letter to Northern Rock to get these back my problem is do I attempt to recover the payments made since I settled my mortgage first and them claim for the mis-sell or should I do everything together ?

Coupled with that question is are both claims to the same people or is the problem with not cancelling on settlement Pinnacles problem and the mis-sell the Rocks problem ?

All comments gratefully received.

Scottish_Terrier

I have received 2 Letters from Black Horse as shown below:


Thank you for your letter received on the 20th October 2009. I am sorry that you feel the Payment Protection Policy covering your agreement has been mis-sold. It is important that we are made aware of any instance where our customers feel dissatisfied and I have therefore, investigated the issue you have raised.


Prior to entering into this agreement with us you were required to undertake a demands and needs questionnaire. This enabled us to establish your requirements and suitability for the PPI. Based upon the answers you gave us, we recommended life, Accident, Sickness & Involuntary Unemployment.

As well as undertaking the demands and Needs questionnaire with our member of staff, you were provided with a leaflet summarising the key benefits and exclusions of the cover. That leaflet also confirmed the cover was optional.


Following our acceptance the documentation was sent to your home address. The agreement that you signed clearly shows that PPI was purchased when entering the agreement and shows the full cost of the PPI. By signing this you have read and accepted the terms & conditions of our agreement and wish to purchase PPI as specified.


Where do I stand now?

Is this a standard reply?

Scottish_Terrier

di3004 wrote: »

Hello and welcome.;)

If mis sold the PPI for any reason then yes you do stand a chance, so give it a go if this is the case.

If the loan is settled, they should refund you all you have paid in ppi and the interest paid etc, you can also request that they refund you the 8% of what a court would award.

Again with active loans, they should refund you the ppi up to date, of what have been paid and also reduce the monthly repayments, although some will actually say the way they do it is that you take out a new loan to pay off the existing loan, with no ppi on the new loan, if this is the case, always check that the interest rate is that equal to the existing loan or better.
Then of course, continue to reclaim back on the PPI.

I would not worry about writing the amounts down on the letter, as there may be more to come back, but its handy keeping a note of them yourself, so you can refer to them later on.

If you require any help, give us a yell, good luck.;)

Just to add that if you were mis sold for the same reasons on the BH loan/ppi, you can write in the same letter, just remember to enclose details of the account numbers, so they know to refer to these.

I have received 2 Letters from Black Horse as shown below:


Thank you for your letter received on the 20th October 2009. I am sorry that you feel the Payment Protection Policy covering your agreement has been mis-sold. It is important that we are made aware of any instance where our customers feel dissatisfied and I have therefore, investigated the issue you have raised.


Prior to entering into this agreement with us you were required to undertake a demands and needs questionnaire. This enabled us to establish your requirements and suitability for the PPI. Based upon the answers you gave us, we recommended life, Accident, Sickness & Involuntary Unemployment.

As well as undertaking the demands and Needs questionnaire with our member of staff, you were provided with a leaflet summarising the key benefits and exclusions of the cover. That leaflet also confirmed the cover was optional.


Following our acceptance the documentation was sent to your home address. The agreement that you signed clearly shows that PPI was purchased when entering the agreement and shows the full cost of the PPI. By signing this you have read and accepted the terms & conditions of our agreement and wish to purchase PPI as specified.


Where do I stand now?

Is this a standard reply?

supersaverg

Scottish_Terrier wrote: »

I have received 2 Letters from Black Horse as shown below:


Thank you for your letter received on the 20th October 2009. I am sorry that you feel the Payment Protection Policy covering your agreement has been mis-sold. It is important that we are made aware of any instance where our customers feel dissatisfied and I have therefore, investigated the issue you have raised.


Prior to entering into this agreement with us you were required to undertake a demands and needs questionnaire. This enabled us to establish your requirements and suitability for the PPI. Based upon the answers you gave us, we recommended life, Accident, Sickness & Involuntary Unemployment.

As well as undertaking the demands and Needs questionnaire with our member of staff, you were provided with a leaflet summarising the key benefits and exclusions of the cover. That leaflet also confirmed the cover was optional.


Following our acceptance the documentation was sent to your home address. The agreement that you signed clearly shows that PPI was purchased when entering the agreement and shows the full cost of the PPI. By signing this you have read and accepted the terms & conditions of our agreement and wish to purchase PPI as specified.


Where do I stand now?

Is this a standard reply?

Personally I would send the second letter. Maybe with some amendments if your feel confident.

In my humble opinion, its all in their choice of words.

They state that you were required by Black Horse to fill in the questionnaire, and are basically stating this was a pre-requisite of theirs, in which you had no choice, for the loan application procedure.

''Prior to entering into this agreement with us you were required to undertake a demands and needs questionnaire.''


They also state that they 'established your requirements' through this.

It doesnt seem as watertight to me and I would see this as a scare tactic. If this is their first reply to your 1st letter I would see it as an attempt to fob you off.

Remember, it is their duty to prove to you, not the other way round, that you were sold this PPI policy fairly.

My thoughts anyway...see what others think & Good Luck.

bunkka57

Hi

Can anyone tell me if its possible to reclaim PPI from lenders if im currently in an IVA with them?

Thanks

Andy

di3004

Scottish_Terrier wrote: »

I have received 2 Letters from Black Horse as shown below:


Thank you for your letter received on the 20th October 2009. I am sorry that you feel the Payment Protection Policy covering your agreement has been mis-sold. It is important that we are made aware of any instance where our customers feel dissatisfied and I have therefore, investigated the issue you have raised.


Prior to entering into this agreement with us you were required to undertake a demands and needs questionnaire. This enabled us to establish your requirements and suitability for the PPI. Based upon the answers you gave us, we recommended life, Accident, Sickness & Involuntary Unemployment.

As well as undertaking the demands and Needs questionnaire with our member of staff, you were provided with a leaflet summarising the key benefits and exclusions of the cover. That leaflet also confirmed the cover was optional.


Following our acceptance the documentation was sent to your home address. The agreement that you signed clearly shows that PPI was purchased when entering the agreement and shows the full cost of the PPI. By signing this you have read and accepted the terms & conditions of our agreement and wish to purchase PPI as specified.


Where do I stand now?

Is this a standard reply?

Hello there.;)

I would defo do what Supersaverg suggested here, send another letter, and yes its one of the standard replies, so keep at them, if they do not resolve in your favour, then go to the Financial ombudsman servive (FOS).

They should also enclose details if eligible on the final response of the FOS, good luck and please keep us posted.

di3004

bunkka57 wrote: »

Hi

Can anyone tell me if its possible to reclaim PPI from lenders if im currently in an IVA with them?

Thanks

Andy

Hi Andy and yes, it makes no difference, however, they may actually if successful, refund the amount on to what is owed, you could try to argue that you may not have been in this position now if (not helped by being mis sold be the PPI), so then request they refund direct to you.

You actually write to the ones who arranged and sold you the finance, good luck and please let us know how you get on.

di3004

El_Maverick wrote: »

Hi All,

It's been a long time since I posted on this site and this is my first venture into the PPI threads so treat me gentle.

I am looking for some advise on how to handle a problem I have....

I have received a couple of letters from a company called "Cardiff Pinnacle" over the last year or so which I have ignored as the opening line tended to be along the lines of "about you Northern Rock Mortgage" and I had paid that off back in January 2008. That all changed when I checked my direct debits and found I was paying them £42 a month.

It would seem the policy started in June 2004 (which is when I increased my mortgage by 50k) but I have no memory of this at all, I run my own Limited company gaining short term contracts and therefore have always declined these because I know they wouldn't pay out if I was out of work. To complicate matters about 4 months ago I went through all my paperwork and shredded the out of date stuff including the Northern Rock papers.

Whilst I will send a SAR letter to Northern Rock to get these back my problem is do I attempt to recover the payments made since I settled my mortgage first and them claim for the mis-sell or should I do everything together ?

Coupled with that question is are both claims to the same people or is the problem with not cancelling on settlement Pinnacles problem and the mis-sell the Rocks problem ?

All comments gratefully received.

Hello there

Hopefully Dunstonh will be able to answer to this one and will be along soon, good luck with this.;)