PPI Reclaiming Discussion part 4

cappo

gingamonkey wrote: »

Bad news, Barclays rejected my claim!

Here is their breakdown of why:

• I believed that they had not asked about my partner's medical status. The application documentation only provided a breakdown sheet for myself, not my wife.

They quoted telephone conversations to the contrary and also that as she is the second borrower, she was only covered for Life.

Fair enough as her employment details were on the forms, etc. Not sure if I was made aware of the fact that she was only covered for Life though. Is this another reason for complaint?

• I was told that taking PPI would increase my chances of getting the loan.

They have quoted telephone conversations to the contrary, saying that the salesperson followed correct procedure and there is no evidence of saying that it would increase my chances of getting the loan.

I have a foggy memory, and it may have just been the tone/delivery of this information that may have swayed me into it. I was in serious debt at the time, and would have agreed to anything to help us out.

• The PPI only covered the first 5 years, but I would be paying interest for the full term

They stated that the payment details were fully relayed to me in the telephone conversation.

My query with this is, is this actually a legal way of offering protection anyway? 5 years of cover but paying through the nose for 20 years ?!?!

• I was not made aware that I could have shopped elsewhere for PPI on this loan.

They stated that 'Barclays are not obliged to supply details of other insurance policies available to buy'.

Is this them just being clever with words and trying to get around the fact that they didn't make me aware that there were other external options available to me?

I have already contacted them to ask them for copies of the telephone conversations, but if you guys could offer any help/advice it would be very much appreciated.

Is my battle over?

Thanks guys,

A very dejected Gingamonkey

Hi ginga chances are that once they've made there mind up thats it, i had just this response from them myself, i put it into the fos and they've now offered to settle.

cappo

Red_peppers wrote: »

Hey Beamer,

Any chance you could take a look at my intelligent finance post on the main PPI thread list and tell me what you think?

You've helped so many people on here and I just wondered whether to take it further or just let it drop xxx

Never ever let it drop peppers

beamerguy

Red_peppers wrote: »

Hey Beamer,

Any chance you could take a look at my intelligent finance post on the main PPI thread list and tell me what you think?

You've helped so many people on here and I just wondered whether to take it further or just let it drop xxx

Could you please add the link here, thanks

gingamonkey

cappo wrote: »

Hi ginga chances are that once they've made there mind up thats it, i had just this response from them myself, i put it into the fos and they've now offered to settle.

Thanks for the reply Cappo. I have a few questions:

Do you think it is just Barclays playing hardball or are my chances of claiming it back slim?

Are my reasons above valid reasons for claiming back my PPI?

Where do I go from here? Do I need to try Barclays again first, or go directly to the FOS now?

If I go to the FOS, what's the procedure for complaining to them and what sort of timeline is involved with this?

Thanks in advance.
Gingamonkey

beamerguy

gingamonkey wrote: »

Bad news, Barclays rejected my claim!

Here is their breakdown of why:

• I believed that they had not asked about my partner's medical status. The application documentation only provided a breakdown sheet for myself, not my wife.

They quoted telephone conversations to the contrary and also that as she is the second borrower, she was only covered for Life.

Fair enough as her employment details were on the forms, etc. Not sure if I was made aware of the fact that she was only covered for Life though. Is this another reason for complaint?

• I was told that taking PPI would increase my chances of getting the loan.

They have quoted telephone conversations to the contrary, saying that the salesperson followed correct procedure and there is no evidence of saying that it would increase my chances of getting the loan.

I have a foggy memory, and it may have just been the tone/delivery of this information that may have swayed me into it. I was in serious debt at the time, and would have agreed to anything to help us out.

• The PPI only covered the first 5 years, but I would be paying interest for the full term

They stated that the payment details were fully relayed to me in the telephone conversation.

My query with this is, is this actually a legal way of offering protection anyway? 5 years of cover but paying through the nose for 20 years ?!?!

• I was not made aware that I could have shopped elsewhere for PPI on this loan.

They stated that 'Barclays are not obliged to supply details of other insurance policies available to buy'.

Is this them just being clever with words and trying to get around the fact that they didn't make me aware that there were other external options available to me?

I have already contacted them to ask them for copies of the telephone conversations, but if you guys could offer any help/advice it would be very much appreciated.

Is my battle over?

Thanks guys,

A very dejected Gingamonkey

Email the CEO Robert Diamond robert.diamond@barclaysplc.com

Remind him of his statement "no quibble" refunds
http://www.moneywise.co.uk/news/2011-06-13/barclays-promising-no-quibble-ppi-payouts

Ask Diamond why he said this as it's simply not true.

You must be hard with BARCLAYS and do not put up with their rubbish, in my view ....

BOB DIAMOND LIED TO THE MEDIA AND CONSUMERS

Red_peppers

beamerguy wrote: »

Could you please add the link here, thanks

Erm... Yes... Hang on!

Red_peppers

well done to all winners

My husband had a loan with intelligent finance which included ASU cover.

As he is a self employed business owner we thought this was not necessary.
In May / June I sent off a complaint to them and in sept received a letter not upholding the complaint, but not giving reasons why, but if he had anymore info to add let them know and they would re assess.

I wrote back to them and asked for them to look at it again and to give reasons for their decision, re emphasising the self employment.

In October received a letter saying original letter was a final response go to the FOS, still with no reasons given.

So I wrote another letter and sent it to the CEO of Lloyds, asking why did they ask for further info if they were just going to ignore it and stick by their decision.

I have just filled in the FOS paperwork ready to send when a letter arrives from Intelligent Finance in reference to contacting the CEO.

They are adamant that my husband was covered under the insurance and enclosed a copy of the summery.
It states: you are eligible for ASU cover if you are aged between 18 -65, are in full time employment or self-employment and have been for at least 6 months.

They have offered £50 in recognition of the inconvenience for them not giving a clear explanation of the reasons behind their decision.

So should I shred the FOS letters and chalk it up to experience?

Thanks Red

Thanks Beamer for having a look.
As you can imagine these are edited highlights.
After I sent the letter back following the rejection, my husband rang them to ask if they had received it. The lady on the phone said 'yes' but your complaint is closed.' She asked the reasons for complaint and when he mentioned he was self employed she replied ' well you should have told us that when you applied'. My husband said 'well yes I did it's on the application'. So she said it would be reopened.
Then a couple of days later we received the letter saying NO.

Basically does ASU insurance cover self employment?

shellbo10

Hi Just to keep you updated I got home from work and opened a letter from Bank Of Scotland read my previous threads and inside was a cheque wohoo.
I put my complaint in May received 3 letters and had no calculation letter by October 10th, my hubby sent his letter in on the same day and got his calculation letter on Sept 6th he still has not had his cheque yet.
I emailed the CEO 5 times and recieved a letter saying we can't give you a timescale, then wo and behold after another email my cheque came £2005 a hand written cheque can you believe it I can't thanks to all the people on here who have helped me mwah xx:T:T:T
And good luck to those who are waiting , hubby miffed tho
:j:j:j:j:j:j:j:j:j:j:j:j

The_Marksman

shellbo10 wrote: »

Hi Just to keep you updated I got home from work and opened a letter from Bank Of Scotland read my previous threads and inside was a cheque wohoo.
I put my complaint in May received 3 letters and had no calculation letter by October 10th, my hubby sent his letter in on the same day and got his calculation letter on Sept 6th he still has not had his cheque yet.
I emailed the CEO 5 times and recieved a letter saying we can't give you a timescale, then wo and behold after another email my cheque came £2005 a hand written cheque can you believe it I can't thanks to all the people on here who have helped me mwah xx:T:T:T
And good luck to those who are waiting , hubby miffed tho
:j:j:j:j:j:j:j:j:j:j:j:j

Brilliant News ........ WELL DONE .............:beer:

amersall

gingamonkey wrote: »

Bad news, Barclays rejected my claim!

Here is their breakdown of why:

• I believed that they had not asked about my partner's medical status. The application documentation only provided a breakdown sheet for myself, not my wife.

They quoted telephone conversations to the contrary and also that as she is the second borrower, she was only covered for Life.

Fair enough as her employment details were on the forms, etc. Not sure if I was made aware of the fact that she was only covered for Life though. Is this another reason for complaint?

• I was told that taking PPI would increase my chances of getting the loan.

They have quoted telephone conversations to the contrary, saying that the salesperson followed correct procedure and there is no evidence of saying that it would increase my chances of getting the loan.

I have a foggy memory, and it may have just been the tone/delivery of this information that may have swayed me into it. I was in serious debt at the time, and would have agreed to anything to help us out.

• The PPI only covered the first 5 years, but I would be paying interest for the full term

They stated that the payment details were fully relayed to me in the telephone conversation.

My query with this is, is this actually a legal way of offering protection anyway? 5 years of cover but paying through the nose for 20 years ?!?!

• I was not made aware that I could have shopped elsewhere for PPI on this loan.

They stated that 'Barclays are not obliged to supply details of other insurance policies available to buy'.

Is this them just being clever with words and trying to get around the fact that they didn't make me aware that there were other external options available to me?

I have already contacted them to ask them for copies of the telephone conversations, but if you guys could offer any help/advice it would be very much appreciated.

Is my battle over?

Thanks guys,

A very dejected Gingamonkey

THIS IS WAR :mad::mad::mad::mad:
DONT WAIT FOR THE TELEPHONE CALLS,YOU WONT HAVE A TELEPHONE CALL TELLING YOU THAT THE PPI WILL COST £XX OVER THE TERM OF THE LOAN INCLUDING INTEREST,TRUST ME ON THIS
write to Barclays ,tell them you are not accepting their decision as you were mis sold this ppi.

then put this.
We believe we were mis sold the ppi on the above account number.
We were not told that the ppi was in effect another loan that was added to the original loan and was repayable over the loan term with interest,we were told the ppi amount but not the exact cost and you would like the telephone call that has the salesperson explaining this ppi cost in full.

We were not told that the ppi only covered us for 5 years, but the ppi would still be on the loan to term end with interest.We would like the telephone call to verify this was said to us.

We were told that after 5 years if we had not claimed on the policy,or had arrears,we would get back the total ppi,what we were not told was that the ppi would still be on the loan to term end with interest.I there is a telephone call to the contrary regarding this,we would like you to provide this.

In line with the FOS recommendations it is requested that the overall situation be restored as if PPI had never been included. This will entail:
a) A refund of the monthly payments that have actually been paid towards the overall loan in excess of those that would have been needed, if the original loan had been sold without the PPI policy;
b) Restructuring of the loan going forward so that the amount owed, the monthly repayments, the term and the charges reflect those that would have applied, if the original loan had been sold without the PPI policy.
c) In addition, interest at the rate of 8% simple per annum to any excess payments made from the time each payment was made to the point that you pay this back to us. We believe we were not given enough information on this ppi to make an informed decision. Had we known the full cost of this ppi we would not have taken it.

Unless you can prove without doubt that this PPI policy was fair, reasonable and suitable for our circumstances we will require you to rearrange the loan as if PPI had never been included on the above loan.
If this is not resolved,you will take this to the FOS.


Send this to FP and copy this and the response you have from Barclays and send to

[EMAIL="robert.diamond@barclaysplc.com"]robert.diamond@barclaysplc.com[/EMAIL]

Also,send this to FOS,might as well have a hat trick!!!!!!.