Icesave - Still waiting!!! is anyone else?

ziglet

I am still waiting to receive our money from FSCS which was in an Icesave saving account.

We couldn't use the online process as we didn't have a nominated account so we completed the paper application and returned it 8 weeks ago but we've still not heard anything.

Is anyone else still waiting?

we really need the money now as it was our wedding fund!

[Deleted User]

yes. 11 weeks after maturity

ziglet

Kittie,

have you been told when you might receive it?

What kind of account did you have?

We have a joint instant access account and my fiance had an ISA too.

[Deleted User]

I am fobbed off every time I e mail or talk to anyone. Just normal fixed rate accounts

ziglet

Me too. They refuse to give an estimated time scale of when we might receive the money.

Is anyone else still waiting?

GlasWolf

Me too, 6 month fixed rate account matured Christmas day (!). I received the form in the first batch so I thought I had a decent chance of being reimbursed promptly. Wishful thinking...

sanfly

awaiting isa money, now 10 weeks after form sent in, rung 4 times , no answer forthcoming from the fscs about when to expect payment, by the time i get the isa certificate it will be null and void, absolutley useless waste of space this lot:mad:

Optimist

Go through the complaints procedure

http://www.fscs.org.uk/consumer/How_to_Claim/What_to_do_if_you_are_not_happy/

Gray_colt

My reply from fscs today...Just a quick update, our offices are closed today as no one can get into London. As soon as I am in the office I will find out exactly what is going on with your case.

My initial investigations have seemed to indicate that we do not appear to have received your application form. Obviously I cannot confirm this today but I wonder if you kept a copy of the form you sent to us? If so could you send me a copy?

Sent it in about 13th december so im not too chuffed if they dont have it! I wonder how many more have been (lost) Or thrown away. I really need this money now too.

pem2

Likewise no joy here, sent forms back 22nd Dec. FTD matured 24th Jan. nothing yet. Compared to some of you other people this is early days, this doesn't bode well for later maturing funds. Whether they are short staffed or HMG have told them to hold back all amounts we'll probably never know, but I bet no-one has received a cheque on time i.e within a couple of days.

shindigger

Gray_colt wrote: »

My reply from fscs today...Just a quick update, our offices are closed today as no one can get into London. As soon as I am in the office I will find out exactly what is going on with your case.

My initial investigations have seemed to indicate that we do not appear to have received your application form. Obviously I cannot confirm this today but I wonder if you kept a copy of the form you sent to us? If so could you send me a copy?

Sent it in about 13th december so im not too chuffed if they dont have it! I wonder how many more have been (lost) Or thrown away. I really need this money now too.

Dont be too concerned by that mail. I was told they didnt have my form 3 weeks ago, then within 3 hours i had a call form a cheese at the FSCS saying they were prcessing my payment. Bonkers.
There is a lot of poor communication going on in that organisation at the moment. Its pot luck im afraid.