Orange open Indian Call Centre.

mobilegossip

See this post on the Say No TO 0870 Site. http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1138794386

Is this a sign of things to come?

mr_fishbulb

I personally don't care where the call centre is as long as I can understand them, they can understand me, and they can sort out whatever I'm calling about.

-1-

From personal experience whenever I have called a call centre abroad (not just india), I've have to ring them back to try and sort the problem out, been cut off more times , had language problems with them.

I've had the same problems with call centres in the UK, but in the end the UK call centres have sorted out my problem.

Just my personal experiences though, i'm sure not all are bad at customer service.

drek

totally agree with above... :eek:

but i fear uk call-centres are rare now

mobilegossip

Dont get me wrong i dont have a problem where a call centre is situated but its their woeful lack of knowledge that concerns me.

redux

It's just a training issue on the first day - haven't you ever been in a supermarket where the person can't quite work the till right but is supervised? - bound to improve, so not worth making a mountain out of it.

mobilegossip

redux wrote:

bound to improve

You have more faith in Orange Customer Services,and the standard of training then i have.

Beancounter

This must have been opened a while back as I called a few weeks ago and spoke to a very nice and helpful Indian lady who managed to do in 5 minutes what the UK call centre couldn't do in 3 seperate calls so no complaints from me!

Aleem

Beancounter wrote:

This must have been opened a while back as I called a few weeks ago and spoke to a very nice and helpful Indian lady who managed to do in 5 minutes what the UK call centre couldn't do in 3 seperate calls so no complaints from me!

I needed to call twice today, and both times they were very clear and efficient.

I disconnected the calls thinking to myself how things have improved with Orange customer service.

xycom1

Beancounter wrote:

This must have been opened a while back as I called a few weeks ago and spoke to a very nice and helpful Indian lady who managed to do in 5 minutes what the UK call centre couldn't do in 3 seperate calls so no complaints from me!

Orange's first Indian call centre operation started just after I stopped working for them - and that was about this time last year (PAYG phone registration).

Perhaps they're uselessness was the reason that Orange PAYG phones now ship activated and don't require registration. :rotfl:

redux

xycom1 wrote:

Perhaps they're uselessness was the reason that Orange PAYG phones now ship activated and don't require registration. :rotfl:

you're entitled to your opinion, but as this change had not occurred 3 months ago, if at all, then perhaps that isn't the reason