Carephone Warehouse / 02 Billing Problems

Scooby_Saver_2

Hi,

The last couple months i have had my bill cycle change by the above company.

I normally get my new allowance on the 4th each month - They bill me the 10th and take the DD out on the 20th.

Each month i call up as you could not view you minutes texts used as when you log into your account its say something like - information not available and call the 0870 number.

I paid a DD at November but that invoice appeared to be late as a needed that in on time to claim my cash back - Any way i paid the 40.00 or so then 2 days after got an email from credit control to say that i gone over my 30-00 credit limit ( i set that on purpose in case my hand set got lost/stolen )Called them up and they said a major error in the billing and that would re-calculate again.

January bill arrives claiming that I made nearly 4 hours plus voice calls and 400 texts in December ;-((((((( which when I disputed with them the only answer they could state " you’ve made the calls off that handset " I state that if they viewed my last 8 invoices I have no way made that many calls and that the above answer was not acceptable and requested a copy paper invoice to be sent.

When I called e2save ( now part carphone warehouse ) as that’s whom I bought the phone off – I got advised that November billing was a 6 week bill and that the adviser said her billing had doubled and that loads customer complained of higher bills, plus from other adviser that if I been billed 6 weeks the 4th / 6th week I would of not got my allocated minutes hence thinking that I would of gained a new allocation.

Called again to see if I get a different adviser and told the billing wrong but the invoice would be less next month????

I have requested a cessation statement to terminate my contract early and told carephhone warehouse that not willing to guess my monthly allowance and not know were the hell I am regarding payments and for what period.

Has anybody else got any advice – heard anything or dealt with this in another manner.

All help greatly appreciated and many thank in advance

djl

Scooby_Saver wrote:

Hi,

The last couple months i have had my bill cycle change by the above company.

I normally get my new allowance on the 4th each month - They bill me the 10th and take the DD out on the 20th.

Each month i call up as you could not view you minutes texts used as when you log into your account its say something like - information not available and call the 0870 number.

I paid a DD at November but that invoice appeared to be late as a needed that in on time to claim my cash back - Any way i paid the 40.00 or so then 2 days after got an email from credit control to say that i gone over my 30-00 credit limit ( i set that on purpose in case my hand set got lost/stolen )Called them up and they said a major error in the billing and that would re-calculate again.

January bill arrives claiming that I made nearly 4 hours plus voice calls and 400 texts in December ;-((((((( which when I disputed with them the only answer they could state " you’ve made the calls off that handset " I state that if they viewed my last 8 invoices I have no way made that many calls and that the above answer was not acceptable and requested a copy paper invoice to be sent.

When I called e2save ( now part carphone warehouse ) as that’s whom I bought the phone off – I got advised that November billing was a 6 week bill and that the adviser said her billing had doubled and that loads customer complained of higher bills, plus from other adviser that if I been billed 6 weeks the 4th / 6th week I would of not got my allocated minutes hence thinking that I would of gained a new allocation.

Called again to see if I get a different adviser and told the billing wrong but the invoice would be less next month????

I have requested a cessation statement to terminate my contract early and told carephhone warehouse that not willing to guess my monthly allowance and not know were the hell I am regarding payments and for what period.

Has anybody else got any advice – heard anything or dealt with this in another manner.

All help greatly appreciated and many thank in advance

i`ve got a outstanding complaint with carphone warehouse. they are really crap there service is crap so are there management. keep on at them !!!!!

Steve_xx

Really, your complaint is with o2, not e2save. I cannot see that you will gain anything from contacting e2save. You would do better to concentrate your efforts on o2 directly.

Otelo will help if you cannot resolve the issue. Here's a link:

http://www.otelo.org.uk/content.php?pageID=100

Scooby_Saver_2

Thanks - i have put the complaint with carphonewarehouse but thought it intresting that when i called to query my contract as i set the account up with e2save that advisers stated that they had problems