Problems with T Mpbile

lawbunny

We constantly do, but a lot of the time it doesn't make a difference.

Jon_01

Complete waste of time, if the feedback doesn't say what the management wants it to say it's just ignored.

princessjessica08

I think it's the way some advisers come across when they are telling customers there's nothing they can do. I have a habit of apologising alot for the policies, but if it wasn't for them in place and we gave customers what they asked for everytime, then T-mobile would be bankrupt by now. IMO


Jess

sporedude

I agree with the above statement, Policies are in place for a reason, If the customer does not like them, Then tough.

diamonds

Jon_01 wrote: »

I have to agree with Jessica, if you want to complain about anyone complain about the management that put in team leaders that don't have a clue about real customer service, processes that take far to long to get a result (which the agents HAVE to use as there's no other way). Also, for some networks, a really bad recruitment process that lets people in who have no interest in the job.
Maybe if the agents were paid a reasonable wage rather than the bare minimum the turnover wouldn't be through the roof and more people who know what they're doing would stay.
Those of us that want to give good customer service are s

I agree Jon, having run my own business Orange's 3rd party recruitment said I did not have suitable skills to work in an Orange shop.... no I just sold services for a few grand with no 18 month tie in, I went into the shop
( regular ) & the idiot they gave the job to didnt know jack !!!! about Orange, mobiles or anything, let alone about Broadband ( I have it, just testing sales assist ), Unique ( no-one in store knew what Unique was, including manager ) even though the Nokia 6301 had Unique on its sales thing next to it !


stopped by the very way the system operate that are there, supposedly, to help the customers...France Telecom took over they destroyed everything & cant implement nowt correctly, the only thing Orange has got going is few staff like you Jon & good priceplans but the others plans are just as good

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princessjessica08 wrote: »

I think it's the way some advisers come across when they are telling customers there's nothing they can do. I have a habit of apologising alot for the policies, but if it wasn't for them in place and we gave customers what they asked for everytime, then T-mobile would be bankrupt by now. IMO


Jess

T-Mobiles revenue from USA could easily subsidise its other operations worldwide to say YES to any customer, why you think Voda want more than their 45% stake in Verizon, control of the biggest mobile telco in the world

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sporedude wrote: »

Fair to say I've spoke to alot of customers I'd consider to be a waste of space *shrug*

a waste of revenue.........and you for any company are a waste of £

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treb1971 wrote: »

The company I work for were rewarding their C/S Reps for doing a good job, i.e., what the company wanted them to do. However, they realised that this was not what the customers wanted, there was a disconnect between what the co. thought was a good job and what the customer thought was a good job. So they changed what they wanted the reps to do. If you're asked to give feedback or take part in a survey, be honest and you can change things.

what telco ?

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lawbunny wrote: »

We constantly do, but a lot of the time it doesn't make a difference.

yup thats the germans raiding £'s for investment outside the UK

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Jon_01 wrote: »

Complete waste of time, if the feedback doesn't say what the management wants it to say it's just ignored.

again thats the french raiding £'s out the UK for investment outside the UK,

Exec Office @ Orange are ignored by Orange, more than several staff there have told me so


Buy British, 3 or Voda both hopeless at care ( but are British ), as are the other 3 mobile telco's 3 brought cheap to UK market & a standard of care thats absolutely horrendous

The exec office at 3 sorts stuff & India are a 3 company - NOT outsourced, the exec @ Voda hand letters to their 3rd party call centre, you wrote to complain about that service & its passed ba ck to them - no manager sorts it as you made their company look !!!! to head office, Vodafone