Ikea ongoing nightmare since 2001

dutchie

Whenever I met up with friends they'd ask me how my kitchen is going

But then I'd also hear lots of stories from others about their kitchen nightmares with other companies, so I guess they're all as bad as each other...

Got the refund cheque, and cashed it straight away. Was a lot of hard work, but worth it in the end.

kuohu

Sounds like you got a result, well done Perseverance paid off!

looby75

now I suggest you take the refund and spend it on a nice relaxing holiday to help you get over the stress of the last 5 years!

Well done for sticking to your guns

JasonW_2

I think companies under estimate the effect bad service can have if people choose to tell others about it in this way. It's an individual's right to do so as long as it's factual and can be shown to be accurate, but the company's still try and wriggle out of their responsibilities and think they can fob people off with lame excuses. Even if one customer out the many who read about it change's their mind about spedning money with that company, then their incompetence has already cost them a lot more than it would have to get it right the first time. Will they ever learn?

J

Willsnarf1983

sorry but in 5 years u needed to have gone higher, i am not sure how but i am sure that some fine person here will be able to get u the email of the MD or some relevant bod!

explain the situation via email in full iwht as much info as possible and in all honesty i think u need to have a meaner streak!

Will

Willsnarf1983

dutchie wrote:

Just thought I'd provide an update to my Ikea saga.

I perservered with complaining to Ikea for another 2 months

My threats to go to the small claims court did help, so thanks for that advice.
Finally got somoeone in their office in Peterborough to sort out compensation. First offered about 25% of my kitchen price, but turned it down as they had alreday offered me more before, duh! Then the offered 50%, then 75%, and finally they agreed on a full refund as I had requested from the start

Glad the saga finally came to an end.

ooops shud have read it all lol!

Will