e2save mistakes in delivery - anyone else had similar problems?

saver_natalie

I've just received my new phone package from e2save today - quite a few things that I need to contact them about and I'm not getting much joy through the phone. Anyone got an email address for them?

On their site, they said I would get a magnetic in-car holder, a leather case and an in-car charger, none of which I've received. They haven't sent me any terms and conditions, and on the summary of the bill thing, it says Orange world £4 a month which I didn't ask for, and there's no mention of the free 200texts a month I should get for 3 months.

Anyone else had similar problems? What do I do?

pingu

Hi
have a look here and read my reply

i will never buy from ANY internet mobile retailer again only a few days later i could have got a better deal direct from orange and that is what i am doing when i upgrade in two weeks!

your problem is not as serious though

http://forums.moneysavingexpert.com/showthread.html?t=40311&page=3&pp=10&highlight=e2save+problems

try2save

I got a phone 2 months ago and I have no complaints athough they did sign me up to Orange World one month free trial with £4 p/m thereafter, however this was soon resolved with a call to 150, Orange CS, tell them to remove Orange World bundle

beckyw_2

I ordered a phone from e2save last year and they didn't send the accessories with it. I phoned several times to complain (they told me they were out of stock) and things eventually arrived special delivery. I'm not sure they would ever have come if I hadn't complained though.

saver_natalie

Thanks for replying.

I'll try to ring e2save again today to complain that the accessories haven't been sent and I guess I'll have to ring Orange up about cancelling the Orange world bundle.

deanos

They also added orange world to my contract even tho it wasnt ticked when i ordered, i suspect they will add it anyway as they will get more comission and alot of people wont notice.

saver_natalie

I've phoned Orange directly and cancelled the Orange World thing so at least I won't be paying for that. And I've phoned e2save to complain that my accessories haven't come (after they ignored an online form I filled in) so hopefully they'll send them now.