Advice Required Please On Paypal Dispute

TigerLillie

I am in the process of a Paypal dispute against a buyer for "item not as described" and the dispute has been escalated.

The dispute notes states the seller needs to respond by today before Paypal makes a decision. As the seller has not done this will this aid my case and increase the chances of the decision being found in my favour?

If found in my favour does the refund come via Paypal or the seller? As the seller has offered no response I would be surprised if she sent me a refund if instructed to do so!!

I have seen on this forum that I will need to send item back to seller at my expense and trackable. When does the refund actually take place - will it be via Paypal when I supply a tracking number or do I have to rely on the seller refunding after receipt???

Finally what is stopping the seller saying the item is not in the condition it was sent (although it is)?

Sorry for all the questions I am just really confused as I have never opened a dispute in this manner before?

Thank you for any help

thevogon

If the seller does not respond it will be decided in your favour.

The refund usually comes from the sellers Paypal account as funds are 'held' once the dispute is raised. If the seller does not have funds then Paypal pay if its covered under buyer protection and the sellers account is given a negative balance.

The refund will take place when you supply a tracking number and either the seller confirms receipt, or Paypal check the tracking after 10 days and confirm receipt. If the sellers refuses or fails to collect the item then Paypal will ask you for proof of postage and refund anyway if it matches.

If the seller says the item was not in the same condition, Paypal will ask for proof and will consider the appeal. However they rarely find in favour of sellers.

frivolous_fay

In my case, the seller was so useless he couldn't even be bothered to supply a return address - as he failed to do this, PP refunded me without having to return.

snow

I'm in the process of a dispute too . The item is SNAD and I'd like to attach its photo, but seems there is no option for that... I can only see in the dispute details "You have no files submitted" but no option to do this. Is it only when PayPal asks you to submit evidences then such an option will appear?

soolin

You should be able to upload photos, I found the facility once but goodness knows where it was.

snow

Well, I thought the same. Last summer I had a dispute and downloaded not only photos but letters as well. But cannot find the option now I did ask PayPal but they suggested to fax the docs to them, but I can see no point in that as the photo will loose all small details when sent by fax..

soolin

All I can remember is that the place to upload wasn't at all logical, but then, when is paypal logical!

Mutton_Geoff

How did you pay Paypal? If it came from your credit card, speak to the card company and have the payment reversed (chargeback). If it was your bank, speak to them. I just had a 5 week old direct debit reversed with Paypal as the dispute process was closed by them without notice as it wasn't included in "their terms & conditions" (I paid for a rental property overseas that turned out to be misrepresented).

My bank were sympathetic that I'd been through the normal course of action, negotiation with owner, dispute process etc and backed up my claim and took the money back from Paypal for me.

I also closed my account with Paypal as after many years of being a good customer, it counted for nothing in their process and they weren't the slightest bit interested in helping.

It's now Paypals problem not mine :rotfl:

anne_h_3

I've just opened a SNAD dispute today. Never done it before but ebay helped me through it on the phone as I kept timing out on paypal!

I think my letter to the seller was too long!

thevogon

Mutton_Geoff wrote: »

If it came from your credit card, speak to the card company and have the payment reversed (chargeback).

Paypal transactions are not covered or protected in any way under section 75 of the Consumer Credit act and as such most credit card companies will not raise chargebacks for authorised Paypal transactions except in cases of obvious fraud.

Mutton_Geoff wrote: »

If it was your bank, speak to them. I just had a 5 week old direct debit reversed with Paypal as the dispute process was closed by them without notice as it wasn't included in "their terms & conditions" (I paid for a rental property overseas that turned out to be misrepresented).

My bank were sympathetic that I'd been through the normal course of action, negotiation with owner, dispute process etc and backed up my claim and took the money back from Paypal for me.


It's now Paypals problem not mine :rotfl:

That would be via 'the direct debit guarantee' - which is compulsory on banks, not because they are 'sympathetic'. You will no doubt still owe Paypal the money, you will have a negative balance, be unable to use your Paypal account and will eventually be hastled by their debt collection agency.

frivolous_fay

thevogon wrote: »

Paypal transactions are not covered or protected in any way under section 75 of the Consumer Credit act and as such most credit card companies will not raise chargebacks for authorised Paypal transactions except in cases of obvious fraud.

Whatever the ins and outs of the Act - I disagree with your use of the word 'most'.