eSys PC

keithscott1

Hi all

I purchased an eSys PC from eBuyer in September, along with additional memory. Soon after receiving the PC, problems started developing with the system re-booting itself for no reason. Due to personal reasons, I was unable to report the fault to eBuyer until a couple of weeks ago. They, in turn, referred me to eSys. I contacted eSys who requested that I send the PC back, at my own cost for postage, for repair under replacement, which I did. A few days eSys called me, stating that they had tested it and there had been nothing wrong with it, which was a lot of bull. I stated in no uncertain terms that I did not want my PC back in its present state, but was happy for a repair. I was offered a refurbished PC instead. I have received this and - that is faulty! The floppy disk drive is dead and I have checked all the BIOS settings and they are in order. Once again, I contacted eSys, who, on this occasion, after speaking to the main contact I had dealt with before, he body-swerved me onto someone within customer service, which, instead, was technical support in India! It was suggested by them that I send the PC back once again to eSys, at my own cost. I told them in no uncertain terms that I had received a PC which was faulty upon arrival, and there was no way that I was going to pay for postage back to them. Technical support stated that they will consult with 'England' via e-mail and they will get back to myself on Wednesday.

I have lost all confidence in eSys, and wish some advice if any other reader had similar experiences. What I would like is a refund for both the PC and the memory, which will be of no use to me if the PC is returned. I know that I will be in for a challenge with eBuyer, whom I purchased the PC from, but, surely at the end of the day, the 'contract' is between me and eBuyer - and not eSys. It is my intention to consult my local authority's Trading Standards shop, but thought it would be good for some advice here beforehand.

Thanks

Keith ;-)

Fraserca

Its Ebuyers responsibilty. Contact them ( recorded delivery snail mail ) saying goods were unfit for purpose. If you get no joy contact local trading standards - the local one to Ebuyer must be sick of them passing the buck to the manufacturer.

Good luck and post the result as I would be interesrted.

keithscott1

'Just thought I would keep people up-to-speed on this saga.

I've finally received a reply from eBuyer 'customer service' :rolleyes: after waiting on a final answer from them for no less than seven weeks (and 1 x initial Recorded Delivery letter and 4 e-mails!).

They're fobbing me off by now saying that because eSys (bear growl!!! :mad: ) swapped my faulty PC under warranty, eBuyer are now doing a body swerve and stating that they want nothing to do with my complaint and all communications should be directed to eSys! I've sent eBuyer a terse reply stating that they should live-up to their responsibilities and deal with it. I've also stated that it's my intention to contact my local Trading Standards department and if needed, have no hesitation in lodging a claim with my local Small Claims Court against eBuyer.

I'd be interested in obtaining the head honcho's name and location for the UK operations of eBuyer and finding out if anyone else has had similar problems with eBuyer.