Change provider or not

scottish_lass

Currently with orange broadband £19.99 month (Wireless router,free calls to orange mobiles and landlines)
Still pay Bt line rental.
Thinking of changing to sky package anyone had any problems with sky broadband? We might only be able to get the base 2mb we have two teenagers on the pc most evening will this be enough.

slimzee

At the end of the day all comes downto how good the service is when the line goes wrong. If your line develops a issue do you really want to be talking to someone in another country who reads from scripts?

For example you phone in and say your router doesnt pick up a adsl signal and thier first response is to restart your pc lol..

Dont just look for the cheapest package, test thier support line/team.

Ask them how an Ipstream works, how a Datastream line works how a LLU line works, ask them about thier fault logging process and raising cases to BTW and BT openreach.

When a ISP has to raise a case to BT Wholesale or Openreach it costs them £150 per engineer, so some ISP's dont want to know when your line developes a fault.

penrhyn

Best resource for Sky broadband is https://www.skyuser.co.uk

You need to check first is Sky Base, Mid, or Max is available at your exchange, you can use samknows website for this.

Base is £5/ month unless you take Sky talk and has a download limit of 2Gb, which I doubt would be enough for two teenagers.

jaspercabbage

slimzee wrote: »

At the end of the day all comes downto how good the service is when the line goes wrong. If your line develops a issue do you really want to be talking to someone in another country who reads from scripts?

For example you phone in and say your router doesnt pick up a adsl signal and thier first response is to restart your pc lol..

Dont just look for the cheapest package, test thier support line/team.

Ask them how an Ipstream works, how a Datastream line works how a LLU line works, ask them about thier fault logging process and raising cases to BTW and BT openreach.

When a ISP has to raise a case to BT Wholesale or Openreach it costs them £150 per engineer, so some ISP's dont want to know when your line developes a fault.

If you use this criteria then I would recommend avoiding sky.
We have had the whole sky package for a nearly year now. The broadband was sky-mid, but the line was disconnecting regularly. sometimes it would take an hour of re-booting the router before the connection was re-established.

Trying to report the fault took several attempts because they were always very busy, and the line would sometimes disconnect before you got to speak to anybody, meaning you had to start all over again.

Eventually they got the connection more stable, but I realised at a later date that this stability was gained by limiting our connection to 2MB, which we could have had for free, rather than the £5/month we were paying for the mid package. I wanted to change our package to base level as there was no point paying for a service that could not be provided. I called, (this time from my works phone), and the sequence went like this :
Call the number, wait for 5 minutes, explain the saga to an operative, get transferred to department after department, then while on hold between departments, the line would disconnect.
This sequence was repeated about 7 times before I managed to resolve the situation after an hour and a half.

Last month I went to my father in laws house as he had moved to sky and needed his wireless router setting up. Having technical difficulties I rang up tech support, and again was met with the same problems, being shunted around until the line went dead. This time i only tried once as I didn't want to experience the same run around as previously.

Other people I know have had no problems with the sky package, so I wouldn't say don't use them, if it all runs smoothly then it is good value for money, just pray that it doesn't go wrong.

accyuklad

you will need the sky max package for unlimited usage so you wont get throttled or capped