Can anybody get through to Scottish Power on their first attempt?

basmic

I am so annoyed at Scottish Power!!!

I have tried six (6) - yes SIX - times to phone them. I used their 0800400200 number, chose options 1,3,2. I am then informed that their call centres are busy, and to try again later...and then hung up on! :eek::eek::eek::eek:

Do they have a grudge against me, or are they just so busy their little team of squirrels can't cope?

lrr_2

I am still waiting on a reply to my complaint for them changing my direct debit amount to more without even telling me!

Dont hold your breath!

Ken68

Their recent cashback via Quidco £87.50 is keeping them busy.

1carminestocky

Amen to that, lol. Another advantage about switching 4 times per year for cashback trousering purposes is no matter how appalling the service you just know you won't have to endure it for long...

abbecer

I was the same yesterday. Tried most of the day and still never got through!!!

basmic

1carminestocky wrote: »

Amen to that, lol. Another advantage about switching 4 times per year for cashback trousering purposes is no matter how appalling the service you just know you won't have to endure it for long...

How do you get out of the 12 month contracts so easily? :eek:

Fire_Fox

basmic wrote: »

How do you get out of the 12 month contracts so easily? :eek:

Usually only a contract if you select a fixed or capped rate I think.

1carminestocky

basmic wrote: »

How do you get out of the 12 month contracts so easily? :eek:

I simply avoid any tariff that has a lock-in period although I sense a trend emerging amongst energy suppliers to try and freeze serial switchers like myself out of the market by offering contracts etc...

Precious_Thing

SP changed my direct debit from £40 to £118 per month without telling me. I give readings on line and according to that, the £118 is the correct amount for how much gas and electricity I am using. I do have the central heating on 24/7 in cold weather due to a health problem I have.

Despite this, it just seems so much to be paying when I live on my own in a 2 bedroom, fairly small flat with newish double glazing and a less than 2 year old boiler.

Any comments or ideas? I know I have to phone SP to see what they say, just wondered if anyone had anything of use to add before I do.

Thanks a lot in advance for any help.

Precious Thing.

tuggy12

Precious_Thing wrote: »

I do have the central heating on 24/7 in cold weather

I suspect that's the reason for your high bills

1carminestocky

Maybe the call centre staff are all watching the Australian Open?