T-Mobile are useless

debtfreehopefull

To whom it may concern:

As a brand new customer to t-mobile I am concerned and angry at the way I have been treated. I ordered a Sony Ericsson C905 online on Monday and was told it would be delivered Tuesday, it then apparantly was returned to t-mobile and would be delivered on Wednesday to say that the phone wasn't in stock and did I want to wait or just cancel the contract, I took the second option and cancelled.

I went into a t-mobile store yesterday and signed a contract for the Nokia N96, I was told that the phone would be activated in 24 hours as the first contract hadn't been cancelled properly. I accepted this, signed the contract and took the phone home with me, I tried several times today to send a text message but to no avail so called up customer services who said it could take up to 72 hours but to just keep trying the phone as it'll activate automatically. I then did this and was able to make a call but not send a text message so I've now called customer services who have told me that what I was told earlier was incorrect and there was no credit check completed at my new address so they would be unable to activate the phone until a credit check had taken place. I've been told to go back to the store tomorrow and they'll be able to do this for me then.

I find this absolutely unacceptable, I am seriously considering cancelling the contract in the 14 day cooling off period and going elsewhere as so far, my experience of t-mobile has been abysmal.

What do you think?

banger9365

go to the shop and sort it,i bet the shop has messed up there the ones not t-mobile

Jon_01

Does sound like the shop made a right pigs ear out of it, go back and do some counter thumping . . .