Are Richer Sounds allowed to charge me a restocking fee?

Brodel

sco0ter wrote: »

But to remember that they may well take a bigger hit when selling. They might have to reduce it by 50% to sell it again. Whos going to believe them if the salesman says "It was only opened and tried for about an hour then brought back"

I get you. I'm going to try and sell it elsewhere before going back to richer sounds, if that doesn't work I guess I have no choice.

phatbear

They are'nt obliged to take the item back at all if the item is not faulty therefore if they are willing to give you your money back, even though you will lose 15%, then you should think yourself lucky in someways.

DCFC79

Restocking fees are normal, the box is open and been used so maybe they see it as second hand and will list it as such

DCFC79

howtofind wrote: »

sounds funny

Is it me or is htf not making sense

scheming_gypsy

Brodel wrote: »

I understand they shouldn't lose out, but considering it's just a plastic bag it seems like a lot.

Also, the item I wanted was out of stock and it retailed for £169, so the assistant said he would sell me the next one up (which costs £200) for the same price. For arguments sake, say a person in front of me has the same item, 3 days old but paid full price and pays £30 restocking fee and richer sounds sell it as opened box for £170 so as not to have made a loss and break even. I come in, pay my £25 restocking fee for an item that I paid £169 for but retails for £200.. they are clearly going to stick it on the floor as opened box for £170 just like they did with the guy in front of me and then make a profit from my £25 for nothing. It would be nice if they could see that and wave the restocking fee because they are still not going to make a loss.

they made a loss when they knocked £31 off the original price to sell it to you.

ABH_3

Deleted early morning rant in light of the fact that it didn't answer the OP's actual point.

gjchester

ABH wrote: »

If you're returning the amp under the distance selling regulations, which you are as it's going back in under 7 days then the only obligation you have is to treat the item with a duty of care

The OP clearly said he bought it in store, Distance selling regs have nothing to do with it in this case.

Inactive

ABH wrote: »

If you're returning the amp under the distance selling regulations, which you are as it's going back in under 7 days then the only obligation you have is to treat the item with a duty of care,

Did you not read the first line of the OP?

Brodel

Yep I bought it in store. I'm going to swallow the fee and buy online in the future.

DatabaseError

I thought for the distance selling regs the distance had to be er....greater than over the counter (2 foot)...or something?