02 "u" phone

marko4ever25

anyone remember the old "u" phone (philips savy)02. it gave you texts for 5p. well ive had it for a while and dont want to loose it (as i can texts abroad for 5p and also send texts while abroad for 5p!) however when i topped up they said on 31st may they will be stopping the service and i will need to change to a new package - can they do this? also if i refused what would happen? are they obliged to give me my credit back thats on the phone etc etc

dan2002

have you tryed to get a free phone from 02 ,will be ringing them this week as I didnt know what date they were stopping this service,as I know now I will be pushing for new phones, as my whole family have these phones, 6 in total and if they stop us using them then they can just supply us with new phones as you cant transfer the sims not happy at all with this news

marko4ever25

dan2002 wrote:

have you tryed to get a free phone from 02 ,will be ringing them this week as I didnt know what date they were stopping this service,as I know now I will be pushing for new phones, as my whole family have these phones, 6 in total and if they stop us using them then they can just supply us with new phones as you cant transfer the sims not happy at all with this news

im gutted i must email o2 have you?

mjenn5

I think this situation is terrible.

They are in effect forcing you to change your phone which is something that you may not want or be able to do. This is a shocking thing if you have been a loyal customer for years.

I can sort of understand them wanting to change the price of calls etc, but to make it redundant is terrible.

I am presuming your phone will not take the new sim card.

Post bac and let us know how you get on with it.

I would be emailing them if I were you and requesting some sort of compensation for this inconvenience.

chrisw

My 'u' phones are going and also my father-in-law's Cellnet/O2 free best friend. I intend to try and get replacement phones from o2.

DonnyDave

The phones supplied with the Easylife, U and Pay & Go Bestfriend were customised. This means that the existing SIM won't work in another phone.

Will O2 replicate the tariff on a new SIM then?

dan2002

hi just of the phone to 02 they dont want to know ,they say the phone is 5 or 6 year old and I will just have to replace it at my cost ,not very good to make you stay with them ,but I will keep at them am not giving up that easy, anyone been able to get a new phone from them let us all know how you did it

ManAtHome

They were talking about phasing these out 4 years ago - runs on obsolete servers and nobody makes compatible phones (perhaps they've finally run out of sticky-tape). Also, they were much easier to 'chip' to get perpetual credit although some stuff was done at the network end to (try) cut down on fraud - dunno how successful it was though.

saver_natalie

How did u find out that they were stopping these phones? Both my parents have got the easylife ones so i presume they won't be able to use them after the end of May? Will they be told or will they just cease to operate?

dan2002

just to let you all know that phoned 02 today and because we only use our U phones for emergencys, ie we have 3 phones 1 for the car, 1 for the van & 1 for the sons scooter, that we are not going to get a free phone, even though we have kept to their t&c by making and receiving a call at least every 6 months.This is very unfair to us as these phones cant be used with any other sims or the sims cant be used in any other phones and the phones are like new so is there anyone out there know were we stand in the legal eyes,that 02 are picking and choosing who gets a replacement phone and who does not ,a very unfair way to do business.