Issues with BT

fluffykittens

I decided to upgrade to BT anywhere. During filling the online upgrade form in I was told I would be subject to a credit check, as a mobile phone was included. I was told I would hear of the outcome in due course. I never did, this morning I received the hub only. I rang this evening to be told abruptly I had not passed the credit check (thats fair enough, although the young mans attitude was terrible!) I was then told that they had decided to put me ont o option3 (Im currently on option 1)

I never agreed to this, nor was I informed I had failed the credit check, this morning I also received Direct debit mandates for 55 quid!

I rang BT tonight to object to the fact, that without my knowledge they had put me in a contract for something I never asked for. I was told they would put me back on option 1 however this would take till 29th January and I would be charged at Option3 prices until then, I was also told that by going back onto option1 I would have to start a new 12 month contract.

When I objected the lady said, she would raise an issue to TRY and prevent it!

Surely they have no choice?? she said if they did accept, the days I would be charged for Option3 would be credited onto my account when they had made a decision.

Am I within my rights to demand I am only charged for the product I am on, not the one they placed me on without my consent?

Also Im assuming any new contract they try and put me on would be invalid?

Please help, I feel like I am being done! Their service and attitude has been appauling!


and to add insult to injury they then tried to sell me a freeview box for 13 quid a month!!

Thanks in advance

paulfarmer

I have had lots of similar problems and never get a satisfactory answer on the phone but do when I write to:

Mrs Jillian G Lewis
Customer Service Director
BT plc
Correspondence Centre
Durham
DH98 1BT

syko29793

you are right. the broadband anywhere is a package including the mobile. If you fail to get the mobile then you should not be in contract for the broadband or have to take up BT Vision.
send your complaint through BT.com as jill lewis no longer deals with customers.