AVG. Help needed

Norman-B

I have installed and run AVG anti virus. The report shows that my PC has 19 identifiable objects after I scan. Can someone please advise me as to why I am unable to delete these viruses?
Could this the reason why my PC constantly freezes?

ps, I have tried to update AVG but each time I try I get a message that the update was unsuccessful.

albertross_2

Try it in safe mode with system restore turned off.

Or try this:

http://safety.live.com/site/en-US/default.htm


What are the viruses called?

It is highly likely that that is what is causing the freezing, but there are many reasons that can cause this.

Norman-B

Thanks for the reply.

After I scan, the result shows: 19 virus found. There were 0 files healed. The details of the virus is, C:\Quarantine\T007 jpg.


I also have a box flashing stating that AVG is incorrectly dated?

albertross_2

If it's in the quarantine directory, it should be safe, what about the other 18, what is/are the virus name(s). You should be able to wipe the quarantine directory, but haven't used AVG for a while, maybe someone else can advise how to do that.

Have you done windowsupdate recently, got SP2, firewall running, running antispyware software (ad-aware, microsoft anti-spyware beta etc.?)

Can you upgrade the AVG virus definitions using this?

http://free.grisoft.com/doc/update/lng/us/tpl/v5

or this

http://files2.grisoft.cz/softw/70/update/u7avi699la.bin

Also, read this:

http://free.grisoft.com/doc/5/lng/us/tpl/v5/nid/748#5459

Norman-B

All the viruses are similar in name.

I am running with XP. Use Adaware and Spybot

I am trying to update AVG as I type.

albertross_2

OK, and are you patched with windowsupdate, do you have a security center icon in control panel, if so, make sure automatic updates is turned on, and firewall is enabled.

if not, run windows update.

Norman-B

albertross wrote:

OK, and are you patched with windowsupdate, do you have a security center icon in control panel, if so, make sure automatic updates is turned on, and firewall is enabled.

if not, run windows update.

I don't have a security center icon in control panel


I ran Windows live scan and it found 18 viruses. 7 of those it was unable to clean

Browntoa

have you tried a direct download of the update file followed by a manual update ?

Browntoa

from here

http://free.grisoft.com/doc/24/lng/us/tpl/v5


download Ewido first and run that

www.ewido.net

Install ewido.
During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
Launch ewido
It will prompt you to update click the OK button and it will go to the main screen
On the left side of the main screen click update
Click on Start and let it update.

Run Ewido:

• Click on scanner
• Click Complete System Scan and the scan will begin.
• During the scan it will prompt you to clean files, click OK

albertross_2

ok, first things first, run windowsupdate now https://www.windowsupdate.com. Are you on broadband - it's gonna take ages if not.

Posting the virus names would help us to help you..

Browntoa

I've got the feeling Windows update may be blocked like the AVG one if he has the wrong Virus

SP1a is the best place to start

Before you start make sure you are at least up to date with Windows XP Service Pack 1a by going here

http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

and choosing

http://www.microsoft.com/windowsxp/...p1/express.mspx


then when clean go back and do Service pack 2 (SP2)


the full MSE guide for Removal is here

http://forums.moneysavingexpert.com/showthread.html?t=133269

full instructions and required downloads